Service Manager Jobs in California
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Automotive Service Manager / Service Writer
- San Juan Capistrano, CA
- 9 days ago
- San Juan Capistrano, CA
- 9 days ago
Compensation & Benefits : 2 week end of year Bonus Competitive salary based on experience. Overtime available Opportunity for professional growth and advancement within a respected company....
Overview Opportunity: Catering Sales Manager Sell and service banquet and meeting functions in order to achieve catering department goals. Potential Career Path Sales Manager Director of Sales...
Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident....
Manager We are seeking a Convention Service Manager to join our team at Sheraton Park Hotel at Anaheim by Aimbridge Hospitality....
Eurest Position Title: DINING SERVICES DIRECTOR-CA Posting Salary: up to $80,000/annually As the leader in business and industry dining, Eurest is the company to join if you want a rewarding...
We are hiring immediately for a DINING SERVICES DIRECTOR-CA position. Location : Novato, CA Note: online applications accepted only. Schedule : Monday-Friday Days (Nights & Weekends are Yours!)...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in California
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Catering Sales
- Hotel Sales
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Food Service Management
- Labor Management
- Meeting Planning
- Recipe Development
- Culinary Arts
- Sanitation
- Food Handling
- Food Preparation
- Cost Management
- Nutrition
- Hazard Analysis & Critical Control Point
- Directing
- Complaint Resolution
- Reimbursement
- Referrals
- Staffing
- Closing
- Purchasing
- Payroll
- Accounting
- High School Diploma
- Decision Making
- Friendliness
- Microsoft Outlook
- Presentation
- Events
- Coaching
- Employee Development
- Education Experience
- Budgets
- Inventory Management
- Sales
- English
- Regulations
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Service Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »