Automotive Service Manager

About Us:
Performance Haus VW has been a trusted name in automotive service since 1998. Located in Dana Point, CA, we pride ourselves on providing exceptional customer service and expert automotive repair. Our experienced, certified mechanics are dedicated to ensuring vehicles run at their best with efficiency, transparency, and care. We’re looking for an experienced Automotive Service Manager to lead our growing team and continue delivering outstanding service to our valued customers.

Position Overview:
As the Automotive Service Manager, you will oversee the day-to-day operations of the service department, ensuring customer satisfaction, team performance, and operational efficiency. You will lead and mentor a team of service professionals, optimize workflows, and maintain the high standards our customers expect.

Key Responsibilities:

• Manage Daily Operations: Oversee service department scheduling, staffing, and workflow optimization to ensure efficient and profitable operations.
• Team Leadership: Hire, train, and supervise service department personnel, fostering a positive, productive, and professional work environment.
• Customer Service Excellence: Address customer inquiries, resolve complaints, and ensure high-quality service delivery.
• Quality & Safety Standards: Implement and enforce company policies and procedures to maintain safety, quality, and service standards.
• Promote Services & Drive Sales: Collaborate with sales to promote service offerings and maximize customer retention.
• Inventory & Parts Management: Oversee inventory management, parts ordering, and cost-effectiveness.
• Stay Updated on Industry Trends: Monitor industry trends and technological advancements, recommending service operation improvements.
• Financial Oversight: Prepare and analyze departmental reports, budgets, and forecasts for management review.

Qualifications:

• Experience: Minimum of 5-10 years in automotive service management with a proven track record of success.
• Automotive Knowledge: Strong understanding of automotive systems, diagnostics, and repair techniques.
• Leadership Skills: Demonstrated ability to lead, motivate, and inspire a team of service professionals.
• Education: Bachelor’s degree in Automotive Technology, Business Administration, or a related field preferred.
• (Preferred) Smog Cerification.
• Communication: Excellent verbal and written communication skills.
• Technical Proficiency: Strong computer skills, including experience with automotive service management software.
• Driver’s License: Valid driver’s license and clean driving record.

Compensation & Benefits:

• 2 week end of year Bonus
• Competitive salary based on experience.
• Overtime available
• Opportunity for professional growth and advancement within a respected company.
• Two weeks off at Christmas with Pay

Work Hours:

• Monday – Friday: 8:00 AM – 5:00 PM
• Saturday: 8:00 AM – 3:00 PM
• Closed Sundays

Join us in providing exceptional service and automotive care to our community!