Service Manager Jobs
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
We offer a great compensation and benefits package, amazing advancement potential with training and skills needed to be successful in the future, and the chance to make a difference....
DINING SERVICES DIRECTOR - Northeastern University - Boston, MA
- Boston, MA
- 7 hours ago
- Boston, MA
- 7 hours ago
Salary: $80,000 - $85,000 At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and...
Sr. Dining Services Director II - Chattanooga, TN
- Chattanooga, TN
- 7 hours ago
- Chattanooga, TN
- 7 hours ago
Key Responsibilities: Manage and motivate a talented team to deliver top-tier dining services that enhance the experience for students, staff, and the broader McCallie community....
Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for...
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Job Overview Ebenezer offers a robust compensation package with excellent benefits and wages ranging from $ $19.43 - 27.43 per hour. Wage determinations will be based on similar experience....
Company Description The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world...
Description: Responsible for supervising multiple departments and serving as Manager on Duty, directing all casino and gaming operation Team Members. Properly implement all Title 31 procedures,...
Cedarhurst of Canton, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a Dining Services Director at our...
Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for...
If you have any questions about the position or our application process, reach out to us at .... Dining Services Job Description Position Summary: Maintain and monitor assigned dining room and...
Restaurant Service ManagerCompensation Range: 50,000.00 - 59,500.00 The Restaurant Service Manager is responsible for ensuring seamless day-to-day operations throughout their shifts, with an unwavering...
Convention Services Manager - Marriott Downtown Syracuse
- Syracuse, NY
- 1 day ago
- Syracuse, NY
- 1 day ago
REPORTS TO : Director of Social Catering/Director of Sales & Marketing ESSENTIAL JOB FUNCTIONS : Perform administrative duties relevant to account responsibilities in compliance with corporate...
Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for...
Marriott Syracuse Downtown 100 East Onondaga Street Syracuse, NY 13202 261 Room Hotel Managed By Crescent Hotels & Resorts Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn...
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs Nationwide
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Room Service
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Catering Sales
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Hospitality Management
- Aloha POS
- Food Service Management
- Labor Management
- Catering
- Recipe Development
- Meeting Planning
- Culinary Arts
- Food Handling
- Sanitation
- Food Preparation
- Cost Management
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Profit & Loss Management
- Complaint Resolution
- Cooking
- Reimbursement
- Customer Satisfaction
- Referrals
- Operations Management
- Staffing
- Purchasing
- Accounting
- High School Diploma
- Driving
- Friendliness
- Coaching
- Microsoft Outlook
- Presentation
- Events
- Budgets
- Employee Development
- Inventory Management
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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