Front Office Manager Jobs in California
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
The Wayfarer SLO, a Tapestry Collection by Hilton, is actively searching for a Front Office Manager to join the team....
Sets a positive example for guest relations. Encourages employees to provide excellent customer service within guidelines....
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations....
Oversee all guest services outreach, ensuring prompt, professional responses to guest service issues and inquiries....
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
Work closely with all team members to review our Guest Service processes to ensure effectiveness, efficiency and high-quality guest service....
3 stars; Partner with concessions leadership on increasing total number of reviews and increasing star ranking Conduct terminal walk-throughs and collaborate with concession managers to develop...
Front Desk Supervisor - Hilton Garden Inn LAX El Segundo
- El Segundo, CA
- 3 days ago
- El Segundo, CA
- 3 days ago
Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work....
GUEST SERVICES SUPERVISOR Department: Guest Services Reports To: Guest Services Manager Classification: Part-time, Non-Exempt Compensation: $21.00 an hour The Event Services Department has an immediate...
with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
Company Description Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California's best...
Front Office Supervisor Full-Time Sun Outdoors El Capitan Goleta, CA A property of: EOS Hospitality Posted 5 days ago SHARE THIS JOB JOB DETAILS Description The Front Office Supervisor is...
Full-time Front Desk Supervisor - Kimpton Rowan Palm Springs
- Palm Springs, CA
- 5 days ago
- Palm Springs, CA
- 5 days ago
What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service....
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
The Guest Services Manager is responsible for building a strong Guest Services team - hiring, scheduling, Associate development and training, and team building....
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in California
Highest Education Level
Front Office Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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