Service Manager Jobs in New York, NY
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Madison, NJ (22 miles from New York, NY)
- 13 hours ago
- Madison, NJ (22 miles from New York, NY)
- 13 hours ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Successful restaurant concept seeking SERVICE MANAGERS We are committed to providing an exceptional dining experience that combines great food with excellent service....
- Newark, NJ (9 miles from New York, NY)
- 16 days ago
- Newark, NJ (9 miles from New York, NY)
- 16 days ago
Description REPORTS TO : Director of Conference Service Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed...
- New York, NY (1 mile from New York, NY)
- 21 days ago
- New York, NY (1 mile from New York, NY)
- 21 days ago
Salary: $85000 - $105000 Other Forms of Compensation: 10% bonus What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and...
- Harrison, NY (21 miles from New York, NY)
- 22 days ago
- Harrison, NY (21 miles from New York, NY)
- 22 days ago
About UsOverview Due to an internal transfer, Brightview Senior Living is seeking a culinary rock star to join the team at Brightview Harrison as our Dining Services Director! Brightview Harrison...
Demographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in New York, NY
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Room Service
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Catering Sales
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Hospitality Management
- Aloha POS
- Food Service Management
- Labor Management
- Catering
- Meeting Planning
- Recipe Development
- Culinary Arts
- Food Handling
- Sanitation
- Food Preparation
- Cost Management
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Profit & Loss Management
- Complaint Resolution
- Reimbursement
- Customer Satisfaction
- Referrals
- Operations Management
- Staffing
- Purchasing
- Accounting
- High School Diploma
- Driving
- Friendliness
- Coaching
- Microsoft Outlook
- Presentation
- Events
- Budgets
- Employee Development
- Inventory Management
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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