Service Manager Jobs in New York
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Supervisor of Dining Services Reports to General Manager Department Operations FLSA Status Hourly, Non-Exempt, (hours/shifts may vary) Position Summary Responsible for the supervision and...
Overview Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can...
Flik Hospitality Group Salary: $85000-$110000 /year Other Forms of Compensation: Bonus What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our...
DINING SERVICES DIRECTOR - Canisius University - Buffalo, NY
- Buffalo, NY
- 13 days ago
- Buffalo, NY
- 13 days ago
Salary: $62,000 - $65,000 At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and...
Supervisor of Dining Services (Apply here for FT and PT positions)
- Liverpool, NY
- 13 days ago
- Liverpool, NY
- 13 days ago
Salary $16.00 - $20.00/hr Overview Please apply here for FT and PT Dining Supervisor positions. Pay is based on experience. The Supervisor of Dining Services assists the Director of Dining...
The stunning NoMo SoHo is seeking a Convention Services Manager to join the team....
Salary $16.00 - $20.00/hr Overview The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The...
Salary: $85000-$110000 /year Other Forms of Compensation: Bonus What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and...
BBL Hospitality Catering Service Manager- $61k-$65k/yr in Troy , New York Catering Service Manager- $61k-$65k/yr Job Details Job Location Hoosick Banquet LLC - Troy, NY Position Type Full Time Salary...
What you will need to qualify for this position: Minimum of 3 years' experience in a food service management role Skill set and ability to cook when needed Degree in Restaurant Management or Hospitality...
Rochester Institute of Technology Dining Services Supervisor in Rochester , New York 9525BR Position Title: Dining Services Supervisor Organization: Aux-Dining Job Responsibilities: Responsible to...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in New York
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Catering Sales
- Hotel Sales
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Food Service Management
- Labor Management
- Meeting Planning
- Recipe Development
- Culinary Arts
- Sanitation
- Food Handling
- Food Preparation
- Cost Management
- Nutrition
- Hazard Analysis & Critical Control Point
- Directing
- Complaint Resolution
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Payroll
- Accounting
- High School Diploma
- Decision Making
- Driving
- Friendliness
- Microsoft Outlook
- Presentation
- Events
- Coaching
- Employee Development
- Education Experience
- Budgets
- Inventory Management
- Sales
- English
- Regulations
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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