Service Manager Jobs in Allen, TX
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Frisco, TX (15 miles from Allen, TX)
- 6 days ago
- Frisco, TX (15 miles from Allen, TX)
- 6 days ago
Overview The new Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, its the new social hub for great food, fun and nightlife. This 16-story hotel features...
- Dallas, TX (23 miles from Allen, TX)
- 26 days ago
- Dallas, TX (23 miles from Allen, TX)
- 26 days ago
Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50...
- Dallas, TX (23 miles from Allen, TX)
- 30+ days ago
- Dallas, TX (23 miles from Allen, TX)
- 30+ days ago
Convention Services Manager Full-Time Omni Hotels & Resorts Dallas, TX Posted 1 day ago SHARE THIS JOB JOB DETAILS Overview Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic...
Demographic Data for Allen, TX
Moving to Allen, TX? Find some basic demographic data about Allen, TX below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Allen, TX
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Allen, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Catering Sales
- Hotel Sales
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Food Service Management
- Labor Management
- Meeting Planning
- Recipe Development
- Culinary Arts
- Sanitation
- Food Handling
- Food Preparation
- Cost Management
- Nutrition
- Hazard Analysis & Critical Control Point
- Directing
- Complaint Resolution
- Profit & Loss Management
- Reimbursement
- Referrals
- Staffing
- Operations Management
- Purchasing
- Closing
- Accounting
- High School Diploma
- Decision Making
- Driving
- Friendliness
- Microsoft Outlook
- Presentation
- Events
- Coaching
- Employee Development
- Budgets
- Inventory Management
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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