Service Manager Jobs in Youngstown, NY
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- North Tonawanda, NY (15 miles from Youngstown, NY)
- 24 days ago
- North Tonawanda, NY (15 miles from Youngstown, NY)
- 24 days ago
Overview Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can...
- Lockport, NY (16 miles from Youngstown, NY)
- 45+ days ago
- Lockport, NY (16 miles from Youngstown, NY)
- 45+ days ago
Salary $15.60 - $21.75 / hour Overview The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The...
- Buffalo, NY (24 miles from Youngstown, NY)
- 45+ days ago
- Buffalo, NY (24 miles from Youngstown, NY)
- 45+ days ago
Job Description Job title Supervisor of Dining Services Reports to General Manager Department Operations FLSA Status Hourly, Non-Exempt, (hours/shifts may vary) Position Summary Responsible for...
Demographic Data for Youngstown, NY
Moving to Youngstown, NY? Find some basic demographic data about Youngstown, NY below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Youngstown, NY
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Youngstown, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Catering Sales
- Scratch Cooking
- Food Inventory
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Labor Management
- Hospitality Management
- Catering
- Food Service Management
- Meeting Planning
- Culinary Arts
- Recipe Development
- Food Handling
- Sanitation
- Cost Management
- Food Preparation
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Complaint Resolution
- Profit & Loss Management
- Cooking
- Reimbursement
- Referrals
- Staffing
- Closing
- Purchasing
- Accounting
- High School Diploma
- Driving
- Friendliness
- Microsoft Outlook
- Presentation
- Events
- Coaching
- Employee Development
- Budgets
- Inventory Management
- Sales
- Regulations
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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