Service Manager Jobs in Cambridge, MA
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
DINING SERVICES DIRECTOR - Northeastern University - Boston, MA
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
Salary: $80,000 - $85,000 At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and...
Job Description Summary Ensures the Conference Services department is in operational level in regards to service procedures and Sonesta Hotel Standards. Maintains close communication with the...
- North Andover, MA (20 miles from Cambridge, MA)
- 26 days ago
- North Andover, MA (20 miles from Cambridge, MA)
- 26 days ago
Benchmark at North Andover invites you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of...
- Boston, MA (3 miles from Cambridge, MA)
- 45+ days ago
- Boston, MA (3 miles from Cambridge, MA)
- 45+ days ago
Room Service Manager The Langham Boston 250 Franklin Street Boston, MA 02110 312 Room Hotel Managed By Langham Hotels and Resorts Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical...
Demographic Data for Cambridge, MA
Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Cambridge, MA
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Cambridge, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Catering Sales
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Hospitality Management
- Aloha POS
- Food Service Management
- Labor Management
- Catering
- Meeting Planning
- Recipe Development
- Culinary Arts
- Food Handling
- Sanitation
- Food Preparation
- Cost Management
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Profit & Loss Management
- Complaint Resolution
- Cooking
- Reimbursement
- Customer Satisfaction
- Referrals
- Operations Management
- Staffing
- Purchasing
- Accounting
- High School Diploma
- Driving
- Friendliness
- Coaching
- Microsoft Outlook
- Presentation
- Events
- Budgets
- Employee Development
- Inventory Management
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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