Front Office Manager Jobs in Cambridge, MA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Front Desk Supervisor - AC Hotel Medford
- Medford, MA (1 mile from Cambridge, MA)
- moments ago
- Medford, MA (1 mile from Cambridge, MA)
- moments ago
Balance cost controls with exceptional guest service and associate satisfaction. Maintain STRICT key controls and safety and security standards....
- Somerville, MA (1 mile from Cambridge, MA)
- moments ago
- Somerville, MA (1 mile from Cambridge, MA)
- moments ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage thats been perfecting how to eat and...
Hotel Front Office Manager (NANTUCKET-NOT REMOTE)
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
THIS JOB IS LOCATED ON-SITE IN NANTUCKET * ABOUT THE ROLE Award-winning, year-round resort on beautiful Nantucket Island is seeking a Front Office Manager (FOM) to lead guest services and front office...
- Waltham, MA (6 miles from Cambridge, MA)
- 3 days ago
- Waltham, MA (6 miles from Cambridge, MA)
- 3 days ago
Are you a people person with a knack for leadership? We're on the hunt for a vibrant and customer-centric Assistant Customer Service Manager to join our dynamic team! In this role, you'll be the...
- Boston, MA (3 miles from Cambridge, MA)
- 3 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 3 days ago
Front Office Supervisor 88 Exeter St, Boston, MA 02116, USA Req #1561 Tuesday, April 2, 2024 Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and...
Front Office Supervisor - Cambria Hotel South Boston
- Boston, MA (3 miles from Cambridge, MA)
- 3 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 3 days ago
Responsibilities: Guest Services: Welcome guests and handle check-in/check-out processes. Respond to guest inquiries and resolve any issues promptly....
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
Front Desk Supervisor - Staybridge Suites/Holiday Inn Express Revere
- Revere, MA (7 miles from Cambridge, MA)
- 4 days ago
- Revere, MA (7 miles from Cambridge, MA)
- 4 days ago
Balance cost controls with exceptional guest service and associate satisfaction. Maintain STRICT key controls and safety and security standards....
- Framingham, MA (15 miles from Cambridge, MA)
- 4 days ago
- Framingham, MA (15 miles from Cambridge, MA)
- 4 days ago
Office Manager....
Supervisor / Guest Services - Ocean Prime Boston
- Boston, MA (3 miles from Cambridge, MA)
- 6 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 6 days ago
Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities....
- Boston, MA (3 miles from Cambridge, MA)
- 8 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 8 days ago
Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while...
- Boston, MA (3 miles from Cambridge, MA)
- 9 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 9 days ago
Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while...
Front Office Manager- Framingham Hotel Collection
- Framingham, MA (15 miles from Cambridge, MA)
- 11 days ago
- Framingham, MA (15 miles from Cambridge, MA)
- 11 days ago
Office Manager....
- Needham, MA (9 miles from Cambridge, MA)
- 12 days ago
- Needham, MA (9 miles from Cambridge, MA)
- 12 days ago
Effectively trains guest service agents on proper front desk procedures....
Assistant Guest Service Manager
- Hingham, MA (19 miles from Cambridge, MA)
- 16 days ago
- Hingham, MA (19 miles from Cambridge, MA)
- 16 days ago
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
Demographic Data for Cambridge, MA
Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Cambridge, MA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Cambridge, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Food Safety
- Baking
- Front Office
- Directing
- Point-of-Sale System
- Property Management
- Complaint Resolution
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Education Experience
- Budgets
- Inventory Management
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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