Service Manager Jobs in Westchester, IL
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Woodridge, IL (11 miles from Westchester, IL)
- 10 days ago
- Woodridge, IL (11 miles from Westchester, IL)
- 10 days ago
Cedarhurst of West Plains, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a Dining Services Director at our...
- Willowbrook, IL (7 miles from Westchester, IL)
- 13 days ago
- Willowbrook, IL (7 miles from Westchester, IL)
- 13 days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
- Northbrook, IL (18 miles from Westchester, IL)
- 24 days ago
- Northbrook, IL (18 miles from Westchester, IL)
- 24 days ago
Overview Early Access to Paycheck with Earned Wage Access is available for Hourly Associates Make Lives Better Including Your Own. If you want to work in an environment where you can become your...
- Westmont, IL (5 miles from Westchester, IL)
- 60+ days ago
- Westmont, IL (5 miles from Westchester, IL)
- 60+ days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
- Palos Park, IL (12 miles from Westchester, IL)
- 30+ days ago
- Palos Park, IL (12 miles from Westchester, IL)
- 30+ days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Dining Services Director - Chicago, IL
- Chicago, IL (12 miles from Westchester, IL)
- 30+ days ago
- Chicago, IL (12 miles from Westchester, IL)
- 30+ days ago
Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for...
- Chicago, IL (12 miles from Westchester, IL)
- 45+ days ago
- Chicago, IL (12 miles from Westchester, IL)
- 45+ days ago
After 90 days of employment, Convention Services Managers will be eligible to earn up to 1 WFH day....
Community Concierge, Manager On Duty
- Naperville, IL (13 miles from Westchester, IL)
- 90+ days ago
- Naperville, IL (13 miles from Westchester, IL)
- 90+ days ago
Make A Difference in Your Community - Part Time Community Concierge, Manager on Duty opportunity at Fry Family YMCA! The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive...
Demographic Data for Westchester, IL
Moving to Westchester, IL? Find some basic demographic data about Westchester, IL below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Westchester, IL
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Westchester, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Food and Beverage Management
- Hotel Sales
- Catering Sales
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Food Service Management
- Labor Management
- Meeting Planning
- Recipe Development
- Culinary Arts
- Sanitation
- Food Handling
- Food Preparation
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Complaint Resolution
- Cooking
- Customer Satisfaction
- Reimbursement
- Referrals
- Staffing
- Closing
- Purchasing
- Payroll
- Accounting
- High School Diploma
- Decision Making
- Microsoft Outlook
- Presentation
- Events
- Coaching
- Employee Development
- Education Experience
- Budgets
- Inventory Management
- Regulations
- Sales
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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