Front Office Manager Jobs in Westchester, IL
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Chicago, IL (12 miles from Westchester, IL)
- 2 days ago
- Chicago, IL (12 miles from Westchester, IL)
- 2 days ago
What you will be doing Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times....
- Chicago, IL (12 miles from Westchester, IL)
- 15 days ago
- Chicago, IL (12 miles from Westchester, IL)
- 15 days ago
As Front Office Manager, you will work effectively as a team contributor on all assignments and independently....
AC Hotel PM Front Desk Supervisor
- Chicago, IL (12 miles from Westchester, IL)
- 16 days ago
- Chicago, IL (12 miles from Westchester, IL)
- 16 days ago
Performs additional duties or projects as assigned by Front Office Manager. POSITION REQUIREMENTS: 1. Previous front desk experience required. 2....
- Bolingbrook, IL (14 miles from Westchester, IL)
- 28 days ago
- Bolingbrook, IL (14 miles from Westchester, IL)
- 28 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
- Chicago, IL (12 miles from Westchester, IL)
- 45+ days ago
- Chicago, IL (12 miles from Westchester, IL)
- 45+ days ago
Assigns and instructs guest service, front office, reservations and front desk agents in the details of work....
- Chicago, IL (12 miles from Westchester, IL)
- 30+ days ago
- Chicago, IL (12 miles from Westchester, IL)
- 30+ days ago
Ensure all guest service issues are resolved prior to guests leaving the property....
Demographic Data for Westchester, IL
Moving to Westchester, IL? Find some basic demographic data about Westchester, IL below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Westchester, IL
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Westchester, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Aloha POS
- Hospitality Management
- Food Safety
- Baking
- Front Office
- Directing
- Point-of-Sale System
- Property Management
- Complaint Resolution
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Education Experience
- Budgets
- Inventory Management
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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