Service Manager Jobs in Fort Sheridan, IL
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Chicago, IL (22 miles from Fort Sheridan, IL)
- 6 hours ago
- Chicago, IL (22 miles from Fort Sheridan, IL)
- 6 hours ago
GardaWorld Security Services is Now Hiring a Concierge Security Manager! Ready to suit up as a Security Manager in a Concierge post? What matters most in a role like this is your ability to build...
- Northbrook, IL (6 miles from Fort Sheridan, IL)
- 11 days ago
- Northbrook, IL (6 miles from Fort Sheridan, IL)
- 11 days ago
Overview Early Access to Paycheck with Earned Wage Access is available for Hourly Associates Make Lives Better Including Your Own. If you want to work in an environment where you can become your...
Dining Services Director - Chicago, IL
- Chicago, IL (22 miles from Fort Sheridan, IL)
- 24 days ago
- Chicago, IL (22 miles from Fort Sheridan, IL)
- 24 days ago
Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for...
- Chicago, IL (22 miles from Fort Sheridan, IL)
- 24 days ago
- Chicago, IL (22 miles from Fort Sheridan, IL)
- 24 days ago
Join Our Team We invite you to apply to join our leadership team at the Four Seasons Hotel Chicago team as a Assistant Room Service Manager!...
/18935/5699ebbb-c8f6-4aa9-a39d-41c6e1ab0e38.png&z=8&s=HPY&ih_t=4%2F8%2F2025+4%3A24%3A45+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-writing&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
- Chicago, IL (22 miles from Fort Sheridan, IL)
- 30+ days ago
- Chicago, IL (22 miles from Fort Sheridan, IL)
- 30+ days ago
After 90 days of employment, Convention Services Managers will be eligible to earn up to 1 WFH day....
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Fort Sheridan, IL
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Fort Sheridan, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Catering Sales
- Hotel Sales
- Scratch Cooking
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Food Service Management
- Labor Management
- Meeting Planning
- Culinary Arts
- Recipe Development
- Food Handling
- Sanitation
- Cost Management
- Food Preparation
- Nutrition
- Hazard Analysis & Critical Control Point
- Complaint Resolution
- Profit & Loss Management
- Ordering
- Cooking
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Closing
- Payroll
- Accounting
- High School Diploma
- Decision Making
- Driving
- Friendliness
- Microsoft Outlook
- Presentation
- Events
- Coaching
- Employee Development
- Budgets
- Inventory Management
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Service Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »