Service Manager Jobs in Chicago, IL
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Woodridge, IL (22 miles from Chicago, IL)
- 13 hours ago
- Woodridge, IL (22 miles from Chicago, IL)
- 13 hours ago
Cedarhurst of Canton, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a Dining Services Director at our...
If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match....
- Wheaton, IL (24 miles from Chicago, IL)
- 13 days ago
- Wheaton, IL (24 miles from Chicago, IL)
- 13 days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
- Lisle, IL (23 miles from Chicago, IL)
- 15 days ago
- Lisle, IL (23 miles from Chicago, IL)
- 15 days ago
Job Details Join the Brookdale Lisle team today! We are a 400 unit continuing care retirement community, or CCRC, which means we have Independent Living, Assisted Living, and Skilled Nursing all...
- Westmont, IL (17 miles from Chicago, IL)
- 22 days ago
- Westmont, IL (17 miles from Chicago, IL)
- 22 days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Job Summary The Convention Service Manager is responsible to coordinate arrangements for group meetings and conventions....
- Westmont, IL (17 miles from Chicago, IL)
- 29 days ago
- Westmont, IL (17 miles from Chicago, IL)
- 29 days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
- La Grange Park, IL (11 miles from Chicago, IL)
- 30+ days ago
- La Grange Park, IL (11 miles from Chicago, IL)
- 30+ days ago
Salary: $75,000-$77,000 Other Forms of Compensation: Bonus + Benefits TouchPoint, Support Services, provides customer focused support services....
Demographic Data for Chicago, IL
Moving to Chicago, IL? Find some basic demographic data about Chicago, IL below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Chicago, IL
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Room Service
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Catering Sales
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Hospitality Management
- Aloha POS
- Food Service Management
- Labor Management
- Catering
- Recipe Development
- Meeting Planning
- Culinary Arts
- Food Handling
- Sanitation
- Food Preparation
- Cost Management
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Profit & Loss Management
- Complaint Resolution
- Cooking
- Reimbursement
- Customer Satisfaction
- Referrals
- Operations Management
- Staffing
- Purchasing
- Accounting
- High School Diploma
- Driving
- Friendliness
- Coaching
- Microsoft Outlook
- Presentation
- Events
- Budgets
- Employee Development
- Inventory Management
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Service Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »