Service Manager Jobs in Douglasville, GA
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Atlanta, GA (20 miles from Douglasville, GA)
- 13 days ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 13 days ago
A Life Changing Career That Changes More Than One Life Belmont Village Senior Living employees provide premier assisted living and memory care services for seniors who call our communities home....
- Marietta, GA (17 miles from Douglasville, GA)
- 45+ days ago
- Marietta, GA (17 miles from Douglasville, GA)
- 45+ days ago
The ideal candidate will be responsible for ensuring high standards of food quality, presentation, and customer service in our dining facilities....
- Atlanta, GA (20 miles from Douglasville, GA)
- 45+ days ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 45+ days ago
The Catering Service Manager has the authority to resolve client, staff and vendor complaints....
- Atlanta, GA (19 miles from Douglasville, GA)
- 45+ days ago
- Atlanta, GA (19 miles from Douglasville, GA)
- 45+ days ago
The Catering Service Manager has the authority to resolve client, staff and vendor complaints....
Demographic Data for Douglasville, GA
Moving to Douglasville, GA? Find some basic demographic data about Douglasville, GA below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Douglasville, GA
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Douglasville, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Food and Beverage Management
- Hotel Sales
- Catering Sales
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Food Service Management
- Labor Management
- Meeting Planning
- Recipe Development
- Culinary Arts
- Sanitation
- Food Handling
- Cost Management
- Food Preparation
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Complaint Resolution
- Cooking
- Customer Satisfaction
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Payroll
- Accounting
- High School Diploma
- Decision Making
- Driving
- Microsoft Outlook
- Presentation
- Events
- Coaching
- Employee Development
- Budgets
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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