Front Office Manager Jobs in Sterling Heights, MI
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Community & Resident Services Manager (City Council Office)
- Detroit, MI (15 miles from Sterling Heights, MI)
- 1 day ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 1 day ago
Description OFFICE OF COUNCIL MEMBER GABRIELA SANTIAGO - ROMERO COMMUNITY AND RESIDENT SERVICES MANAGER Our Team Description Under the leadership of Council Member Gabriela Santiago-Romero and...
- Detroit, MI (15 miles from Sterling Heights, MI)
- 1 day ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 1 day ago
Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations....
Guest Service Manager Assistant(Full Time)
- Livonia, MI (20 miles from Sterling Heights, MI)
- 2 days ago
- Livonia, MI (20 miles from Sterling Heights, MI)
- 2 days ago
Specific Accountabilities: Oversee all aspects of guest service operations as person in charge Exemplify key concepts of hospitality when interacting with guests, associates, and community Ensure adherence...
Hotel Guest Service Supervisor
- Southfield, MI (12 miles from Sterling Heights, MI)
- 3 days ago
- Southfield, MI (12 miles from Sterling Heights, MI)
- 3 days ago
SUPERVISORY RESPONSIBILITIES: This position will oversee approximately 1-5 employees and report directly to the Guest Service Manager or General Manager....
Aveda Institute Front Desk Manager
- Royal Oak, MI (6 miles from Sterling Heights, MI)
- 23 days ago
- Royal Oak, MI (6 miles from Sterling Heights, MI)
- 23 days ago
schedule guest services staff, always ensuring adequate coverage.Provide regular feedback and coaching, conduct performance reviews, and foster a culture of positivity and growth.Maintain inventory...
- Detroit, MI (15 miles from Sterling Heights, MI)
- 23 days ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 23 days ago
Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership....
- Detroit, MI (15 miles from Sterling Heights, MI)
- 27 days ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 27 days ago
Job Summary: We are seeking an experienced and dynamic Guest Services / Front Desk Manager to oversee front desk operations, concierge services, and guest relations....
- Detroit, MI (15 miles from Sterling Heights, MI)
- 30+ days ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 30+ days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
- Detroit, MI (15 miles from Sterling Heights, MI)
- 45+ days ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 45+ days ago
services, rides and interactives and cash handling) Scheduling and payroll of event staff colleagues for baseball and non-baseball events Coordination of new hire/rehire paperwork with payroll to ensure...
- Detroit, MI (15 miles from Sterling Heights, MI)
- 90+ days ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 90+ days ago
As Guest Service Manager, you'll manage the day-to-day activities of our Guest Service Agents and reservations functions....
Demographic Data for Sterling Heights, MI
Moving to Sterling Heights, MI? Find some basic demographic data about Sterling Heights, MI below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Sterling Heights, MI
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Sterling Heights, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Food Safety
- Baking
- Front Office
- Directing
- Point-of-Sale System
- Property Management
- Complaint Resolution
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Education Experience
- Budgets
- Inventory Management
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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