Front Office Manager Jobs in Michigan
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Guest Services Supervisors at Grand Beach Resort Partners LLC in Traverse City, MI Responsible for supervising guest services employees....
Front Desk Supervisor- The Vanguard, Ann Arbor, MI
- Ann Arbor, MI
- 6 days ago
- Ann Arbor, MI
- 6 days ago
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Supervisor for the The Vanguard in Ann Arbor, MI Job...
services, rides and interactives and cash handling) Scheduling and payroll of event staff colleagues for baseball and non-baseball events Coordination of new hire/rehire paperwork with payroll to ensure...
Specific Accountabilities: Oversee all aspects of guest service operations as person in charge Exemplify key concepts of hospitality when interacting with guests, associates, and community Ensure adherence...
In this role, you will oversee guest service operations, lead our team of Front Desk Agents, and guarantee that our guests enjoy exemplary service....
Services...
Job Type Full-time Description Tailwind Group capitalizes on real estate opportunities in acquisition, development, and management. Our team is uniquely qualified to provide full-scope expertise...
Front Desk Supervisor - Sheraton Detroit Metro Airport
- Romulus, MI
- 30+ days ago
- Romulus, MI
- 30+ days ago
service aides/bell staff, concierge staff and PBX operators....
Front Office Manager, The Vanguard Hotel, Ann Arbor, MI
- Ann Arbor, MI
- 30+ days ago
- Ann Arbor, MI
- 30+ days ago
Maintains all standard of guest service....
Company & Benefits Information At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive...
Guest Service Supervisor - Hilton Garden Inn
- Grand Rapids, MI
- 90+ days ago
- Grand Rapids, MI
- 90+ days ago
The Guest Service Supervisor helps ensure the highest quality service is provided by Guest Service Representatives to maximize rate and occupancy, as well as assists in the sales efforts of the property...
As Guest Service Manager, you'll manage the day-to-day activities of our Guest Service Agents and reservations functions....
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Michigan
Highest Education Level
Front Office Managers in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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