Service Manager Jobs in Portsmouth, VA
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 8 days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 8 days ago
Manager Certificate and/or meet all regulatory requirements necessary to hold a position as Food Service Manager Must have a working knowledge of ordering, storing, preparation and serving in a food...
- Newport News, VA (17 miles from Portsmouth, VA)
- 45+ days ago
- Newport News, VA (17 miles from Portsmouth, VA)
- 45+ days ago
Restaurant Service ManagerCompensation Range: 51,250.00 - 60,550.00 The Restaurant Service Manager is responsible for ensuring seamless day-to-day operations throughout their shifts, with an unwavering...
Convention Services Manager OEM/HM
- Newport News, VA (17 miles from Portsmouth, VA)
- 60+ days ago
- Newport News, VA (17 miles from Portsmouth, VA)
- 60+ days ago
CONVENTION SERVICES MANAGER OEM/HM NEWPORT NEWS, VA APPLY SHARE Overview: The Convention Services Manager will plan and manage conferences after the sales booking process in complete....
Demographic Data for Portsmouth, VA
Moving to Portsmouth, VA? Find some basic demographic data about Portsmouth, VA below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Portsmouth, VA
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Portsmouth, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Food Cost Management
- Front of House
- Food Quality
- Hotel Operations
- Banquet Catering
- Catering Sales
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Hospitality Management
- Aloha POS
- Food Service Management
- Labor Management
- Catering
- Meeting Planning
- Culinary Arts
- Food Handling
- Sanitation
- Food Preparation
- Cost Management
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Complaint Resolution
- Profit & Loss Management
- Cooking
- Reimbursement
- Customer Satisfaction
- Referrals
- Operations Management
- Staffing
- Purchasing
- Accounting
- High School Diploma
- Driving
- Friendliness
- Coaching
- Presentation
- Events
- Budgets
- Employee Development
- Inventory Management
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Service Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »