Service Manager Jobs in Palos Park, IL
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Dining Services Supervisor - Full-Time
- Orland Park, IL (3 miles from Palos Park, IL)
- 7 days ago
- Orland Park, IL (3 miles from Palos Park, IL)
- 7 days ago
Full-time Role 11:30AM - 7:30PM Shift Every other weekend Requirement with a 10% weekend shift differential You find joy in providing excellent customer service and love to spend time with senior...
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Dining Services Director - Chicago, IL
- Chicago, IL (19 miles from Palos Park, IL)
- 13 days ago
- Chicago, IL (19 miles from Palos Park, IL)
- 13 days ago
Salary: $80000 - $87500 Other Forms of Compensation: 10% Bonus Eligible With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in...
- Chicago, IL (19 miles from Palos Park, IL)
- 13 days ago
- Chicago, IL (19 miles from Palos Park, IL)
- 13 days ago
Join Our Team We invite you to apply to join our leadership team at the Four Seasons Hotel Chicago team as a Assistant Room Service Manager!...
- Chicago, IL (19 miles from Palos Park, IL)
- 28 days ago
- Chicago, IL (19 miles from Palos Park, IL)
- 28 days ago
After 90 days of employment, Convention Services Managers will be eligible to earn up to 1 WFH day....
- Westmont, IL (10 miles from Palos Park, IL)
- 30+ days ago
- Westmont, IL (10 miles from Palos Park, IL)
- 30+ days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
- Westmont, IL (10 miles from Palos Park, IL)
- 30+ days ago
- Westmont, IL (10 miles from Palos Park, IL)
- 30+ days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Community Concierge, Manager On Duty
- Naperville, IL (15 miles from Palos Park, IL)
- 90+ days ago
- Naperville, IL (15 miles from Palos Park, IL)
- 90+ days ago
Make A Difference in Your Community - Part Time Community Concierge, Manager on Duty opportunity at Fry Family YMCA! The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive...
Demographic Data for Palos Park, IL
Moving to Palos Park, IL? Find some basic demographic data about Palos Park, IL below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Palos Park, IL
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Palos Park, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Room Service
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Catering Sales
- Scratch Cooking
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Labor Management
- Hospitality Management
- Catering
- Food Service Management
- Meeting Planning
- Culinary Arts
- Recipe Development
- Food Handling
- Sanitation
- Cost Management
- Food Preparation
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Complaint Resolution
- Profit & Loss Management
- Cooking
- Reimbursement
- Referrals
- Staffing
- Closing
- Purchasing
- Payroll
- Accounting
- High School Diploma
- Driving
- Friendliness
- Presentation
- Events
- Coaching
- Employee Development
- Budgets
- Inventory Management
- Sales
- Regulations
- Policy Development
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Service Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »