Service Manager Jobs in East Hazel Crest, IL
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Woodridge, IL (22 miles from East Hazel Crest, IL)
- 10 days ago
- Woodridge, IL (22 miles from East Hazel Crest, IL)
- 10 days ago
Cedarhurst of West Plains, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a Dining Services Director at our...
- Willowbrook, IL (18 miles from East Hazel Crest, IL)
- 13 days ago
- Willowbrook, IL (18 miles from East Hazel Crest, IL)
- 13 days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
- Westmont, IL (21 miles from East Hazel Crest, IL)
- 60+ days ago
- Westmont, IL (21 miles from East Hazel Crest, IL)
- 60+ days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
- Palos Park, IL (11 miles from East Hazel Crest, IL)
- 30+ days ago
- Palos Park, IL (11 miles from East Hazel Crest, IL)
- 30+ days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Dining Services Director - Chicago, IL
- Chicago, IL (23 miles from East Hazel Crest, IL)
- 30+ days ago
- Chicago, IL (23 miles from East Hazel Crest, IL)
- 30+ days ago
Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for...
- Chicago, IL (23 miles from East Hazel Crest, IL)
- 45+ days ago
- Chicago, IL (23 miles from East Hazel Crest, IL)
- 45+ days ago
After 90 days of employment, Convention Services Managers will be eligible to earn up to 1 WFH day....
Demographic Data for East Hazel Crest, IL
Moving to East Hazel Crest, IL? Find some basic demographic data about East Hazel Crest, IL below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in East Hazel Crest, IL
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in East Hazel Crest, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Food and Beverage Management
- Hotel Sales
- Catering Sales
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Food Service Management
- Labor Management
- Meeting Planning
- Recipe Development
- Culinary Arts
- Sanitation
- Food Handling
- Food Preparation
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Cooking
- Customer Satisfaction
- Reimbursement
- Referrals
- Staffing
- Closing
- Purchasing
- Payroll
- Accounting
- High School Diploma
- Decision Making
- Microsoft Outlook
- Presentation
- Events
- Coaching
- Employee Development
- Education Experience
- Budgets
- Inventory Management
- Regulations
- Sales
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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