Service Manager Jobs in Berwyn, IL
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Dining Services Director - Chicago, IL
- Chicago, IL (8 miles from Berwyn, IL)
- 12 hours ago
- Chicago, IL (8 miles from Berwyn, IL)
- 12 hours ago
Salary: $80000 - $87500 Other Forms of Compensation: 10% Bonus Eligible With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in...
- Chicago, IL (8 miles from Berwyn, IL)
- 12 hours ago
- Chicago, IL (8 miles from Berwyn, IL)
- 12 hours ago
Join Our Team We invite you to apply to join our leadership team at the Four Seasons Hotel Chicago team as a Assistant Room Service Manager!...
- Chicago, IL (8 miles from Berwyn, IL)
- 1 day ago
- Chicago, IL (8 miles from Berwyn, IL)
- 1 day ago
Manager is to effectively coordinate and service group events through partnership with the Sales team to ensure smooth transition from sales phase to in-house event....
- Chicago, IL (8 miles from Berwyn, IL)
- 15 days ago
- Chicago, IL (8 miles from Berwyn, IL)
- 15 days ago
After 90 days of employment, Convention Services Managers will be eligible to earn up to 1 WFH day....
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- Wheaton, IL (17 miles from Berwyn, IL)
- 15 days ago
- Wheaton, IL (17 miles from Berwyn, IL)
- 15 days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
- Lisle, IL (15 miles from Berwyn, IL)
- 17 days ago
- Lisle, IL (15 miles from Berwyn, IL)
- 17 days ago
Job Details Join the Brookdale Lisle team today! We are a 400 unit continuing care retirement community, or CCRC, which means we have Independent Living, Assisted Living, and Skilled Nursing all...
- Westmont, IL (9 miles from Berwyn, IL)
- 24 days ago
- Westmont, IL (9 miles from Berwyn, IL)
- 24 days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Convention Services Manager-Sales OEM
- Chicago, IL (8 miles from Berwyn, IL)
- 24 days ago
- Chicago, IL (8 miles from Berwyn, IL)
- 24 days ago
Job Summary The Convention Service Manager is responsible to coordinate arrangements for group meetings and conventions....
- Westmont, IL (9 miles from Berwyn, IL)
- 30+ days ago
- Westmont, IL (9 miles from Berwyn, IL)
- 30+ days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Community Concierge, Manager On Duty
- Naperville, IL (18 miles from Berwyn, IL)
- 60+ days ago
- Naperville, IL (18 miles from Berwyn, IL)
- 60+ days ago
Make A Difference in Your Community - Part Time Community Concierge, Manager on Duty opportunity at Fry Family YMCA! The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive...
Demographic Data for Berwyn, IL
Moving to Berwyn, IL? Find some basic demographic data about Berwyn, IL below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Berwyn, IL
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Berwyn, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Room Service
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Catering Sales
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Menu Planning
- Menu Development
- Delphi
- Hospitality Management
- Aloha POS
- Food Service Management
- Labor Management
- Catering
- Meeting Planning
- Culinary Arts
- Food Handling
- Sanitation
- Food Preparation
- Cost Management
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Complaint Resolution
- Profit & Loss Management
- Reimbursement
- Customer Satisfaction
- Referrals
- Purchasing
- Operations Management
- Staffing
- Accounting
- Driving
- High School Diploma
- Friendliness
- Coaching
- Microsoft Outlook
- Presentation
- Events
- Budgets
- Employee Development
- Inventory Management
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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