Service Manager Jobs in Arlington Heights, IL
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Community Concierge, Manager On Duty
- Lake Zurich, IL (7 miles from Arlington Heights, IL)
- 8 days ago
- Lake Zurich, IL (7 miles from Arlington Heights, IL)
- 8 days ago
Make A Difference in Your Community - Part Time Community Concierge, Manager on Duty opportunity at Foglia YMCA! The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive...
- Northbrook, IL (7 miles from Arlington Heights, IL)
- 23 days ago
- Northbrook, IL (7 miles from Arlington Heights, IL)
- 23 days ago
Overview Early Access to Paycheck with Earned Wage Access is available for Hourly Associates Make Lives Better Including Your Own. If you want to work in an environment where you can become your...
- Westmont, IL (22 miles from Arlington Heights, IL)
- 60+ days ago
- Westmont, IL (22 miles from Arlington Heights, IL)
- 60+ days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Dining Services Director - Chicago, IL
- Chicago, IL (21 miles from Arlington Heights, IL)
- 30+ days ago
- Chicago, IL (21 miles from Arlington Heights, IL)
- 30+ days ago
ServSafe Certified Apply to CCL today! CCL is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at CCL are offered many fantastic benefits....
- Chicago, IL (21 miles from Arlington Heights, IL)
- 45+ days ago
- Chicago, IL (21 miles from Arlington Heights, IL)
- 45+ days ago
After 90 days of employment, Convention Services Managers will be eligible to earn up to 1 WFH day....
- Westmont, IL (22 miles from Arlington Heights, IL)
- 60+ days ago
- Westmont, IL (22 miles from Arlington Heights, IL)
- 60+ days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Demographic Data for Arlington Heights, IL
Moving to Arlington Heights, IL? Find some basic demographic data about Arlington Heights, IL below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Arlington Heights, IL
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Arlington Heights, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Food and Beverage Management
- Hotel Sales
- Catering Sales
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Food Service Management
- Labor Management
- Meeting Planning
- Recipe Development
- Culinary Arts
- Sanitation
- Food Handling
- Cost Management
- Food Preparation
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Complaint Resolution
- Cooking
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Payroll
- Accounting
- High School Diploma
- Decision Making
- Friendliness
- Microsoft Outlook
- Presentation
- Events
- Coaching
- Employee Development
- Budgets
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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