Service Manager Jobs in Glendale, AZ
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Scottsdale, AZ (16 miles from Glendale, AZ)
- 1 day ago
- Scottsdale, AZ (16 miles from Glendale, AZ)
- 1 day ago
Company Description The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world...
Traveling Dining Services Director
- Chandler, AZ (23 miles from Glendale, AZ)
- 5 days ago
- Chandler, AZ (23 miles from Glendale, AZ)
- 5 days ago
food cost problems, resolving food quality issues, addressing sanitation concerns, improving efficiency of dining services operation, and resolving dining services labor issues....
- Peoria, AZ (4 miles from Glendale, AZ)
- 6 days ago
- Peoria, AZ (4 miles from Glendale, AZ)
- 6 days ago
Overview Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can...
- Sun City, AZ (7 miles from Glendale, AZ)
- 6 days ago
- Sun City, AZ (7 miles from Glendale, AZ)
- 6 days ago
Overview Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can...
Traveling Dining Services Director
- Phoenix, AZ (8 miles from Glendale, AZ)
- 7 days ago
- Phoenix, AZ (8 miles from Glendale, AZ)
- 7 days ago
food cost problems, resolving food quality issues, addressing sanitation concerns, improving efficiency of dining services operation, and resolving dining services labor issues....
- Scottsdale, AZ (16 miles from Glendale, AZ)
- 28 days ago
- Scottsdale, AZ (16 miles from Glendale, AZ)
- 28 days ago
Ensures the highest nutrition and food quality for the health and pleasure of the residents. Complies with all federal, state and local regulations to ensure sanitary and safe operations....
Demographic Data for Glendale, AZ
Moving to Glendale, AZ? Find some basic demographic data about Glendale, AZ below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Glendale, AZ
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Glendale, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Food Cost Management
- Front of House
- Food Quality
- Hotel Operations
- Banquet Catering
- Catering Sales
- Food and Beverage Management
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Hospitality Management
- Aloha POS
- Food Service Management
- Labor Management
- Catering
- Meeting Planning
- Recipe Development
- Culinary Arts
- Food Handling
- Sanitation
- Food Preparation
- Cost Management
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Profit & Loss Management
- Complaint Resolution
- Cooking
- Reimbursement
- Customer Satisfaction
- Referrals
- Operations Management
- Staffing
- Purchasing
- Accounting
- High School Diploma
- Driving
- Friendliness
- Coaching
- Microsoft Outlook
- Presentation
- Events
- Budgets
- Employee Development
- Inventory Management
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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