Front Office Manager Jobs in Newport News, VA

A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.

A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.

1-7 of 7 Jobs

Guest Services Supervisor

  • Williamsburg, VA (19 miles from Newport News, VA)
  • 17 hours ago
  • Williamsburg, VA (19 miles from Newport News, VA)
  • 17 hours ago

with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...

Front Office Manager

  • Norfolk, VA (17 miles from Newport News, VA)
  • 2 days ago
  • Norfolk, VA (17 miles from Newport News, VA)
  • 2 days ago

Hotel: Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510 Front Office Manager Full time Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Profile: Telecommute: No...

Front Desk Manager - Hilton Norfolk The Main

  • Norfolk, VA (17 miles from Newport News, VA)
  • 5 days ago
  • Norfolk, VA (17 miles from Newport News, VA)
  • 5 days ago

Overview Directs and coordinates and causes effective implementation of all activities for front office operations, guest service and bell/valet/parking services, and telephone (PBX) operations by performing...

Guest Experience Manager

  • Williamsburg, VA (19 miles from Newport News, VA)
  • 12 days ago
  • Williamsburg, VA (19 miles from Newport News, VA)
  • 12 days ago

Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...

Front Desk Manager

  • Williamsburg, VA (19 miles from Newport News, VA)
  • 45+ days ago
  • Williamsburg, VA (19 miles from Newport News, VA)
  • 45+ days ago

Overview : Oversees the daily operations at the Front Desk, Guest Service and Transportation departments....

Front Desk Supervisor

  • Williamsburg, VA (19 miles from Newport News, VA)
  • 90+ days ago
  • Williamsburg, VA (19 miles from Newport News, VA)
  • 90+ days ago

Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...

Guest Service Manager - Williamsburg Lodge Food & Beverage

  • Williamsburg, VA (19 miles from Newport News, VA)
  • 90+ days ago
  • Williamsburg, VA (19 miles from Newport News, VA)
  • 90+ days ago

Maintain the quality of guest service in the dining room and lounge. Manage employee performance to meet established standards....

Demographic Data for Newport News, VA

Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.


Local
National
184,437
3,754
Medium/Lg

Front Office Manager Online Courses and Training Opportunities

iHireHospitality curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Front-End Web Developer
Master the foundational programming languages for Web development, HTML5, CSS and JavaScript, to gain skills in one of the fastest growing careers. The Web is everywhere! Web development is...
Developing Front End Apps with React
Develop hands-on skills with front-end applications using the React web framework user interface library. Over 40% of professional developers rated React as their top web technology. Learn one of...
Hotel Front Office for Beginners
This course is for adults (18+) only!Are you looking to get into hospitality and have an interest in the front office? Have you already joined somewhere in the front office? Do you wish to get a...

Salary for Front Office Manager Jobs in Newport News, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireHospitality research efforts.

Highest Education Level

Front Office Managers in Newport News, VA offer the following education background
Bachelor's Degree
42.7%
High School or GED
19.3%
Associate's Degree
13.8%
Master's Degree
10.4%
Vocational Degree or Certification
9.6%
Some College
2.5%
Doctorate Degree
1.0%
Some High School
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Front Office Managers in Newport News, VA
2-4 years
43.1%
1-2 years
19.1%
4-6 years
18.9%
None
18.3%
Less than 1 year
0.6%



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