Front Office Manager Jobs in Newport News, VA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Williamsburg, VA (19 miles from Newport News, VA)
- 17 hours ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 17 hours ago
with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
- Norfolk, VA (17 miles from Newport News, VA)
- 2 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 2 days ago
Hotel: Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510 Front Office Manager Full time Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Profile: Telecommute: No...
Front Desk Manager - Hilton Norfolk The Main
- Norfolk, VA (17 miles from Newport News, VA)
- 5 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 5 days ago
Overview Directs and coordinates and causes effective implementation of all activities for front office operations, guest service and bell/valet/parking services, and telephone (PBX) operations by performing...
- Williamsburg, VA (19 miles from Newport News, VA)
- 12 days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 12 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
- Williamsburg, VA (19 miles from Newport News, VA)
- 45+ days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 45+ days ago
Overview : Oversees the daily operations at the Front Desk, Guest Service and Transportation departments....
- Williamsburg, VA (19 miles from Newport News, VA)
- 90+ days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 90+ days ago
Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
Guest Service Manager - Williamsburg Lodge Food & Beverage
- Williamsburg, VA (19 miles from Newport News, VA)
- 90+ days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 90+ days ago
Maintain the quality of guest service in the dining room and lounge. Manage employee performance to meet established standards....
Demographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Newport News, VA
Highest Education Level
Front Office Managers in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Motivating
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Driving
- Retail
- High School Diploma
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »