Front Office Manager Jobs in Walker, MI
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Guest Service Manager - Hilton Garden Inn GR
- Grand Rapids, MI (13 miles from Walker, MI)
- 7 hours ago
- Grand Rapids, MI (13 miles from Walker, MI)
- 7 hours ago
Guest Service Manager: Shifts: Flexible schedule between 1st and 2nd shift, some 3rd shifts Starting wage: $22/hour - based on experience As a Guest Service Manager you would be responsible for providing...
- Grand Rapids, MI (6 miles from Walker, MI)
- 16 days ago
- Grand Rapids, MI (6 miles from Walker, MI)
- 16 days ago
In this role, you will oversee guest service operations, lead our team of Front Desk Agents, and guarantee that our guests enjoy exemplary service....
At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance. As a family-owned...
Demographic Data for Walker, MI
Moving to Walker, MI? Find some basic demographic data about Walker, MI below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Walker, MI
Highest Education Level
Front Office Managers in Walker, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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