Front Office Manager Jobs in East Lansing, MI
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Senior Guest Service Manager - Lansing / East Lansing, MI
- East Lansing, MI
- 16 days ago
- East Lansing, MI
- 16 days ago
Manage staff, optimize workflows, maintain client relationships, and ensure compliance with company policies and safety regulations, serving as the main point of contact for property owners, hotel management...
- Lansing, MI (6 miles from East Lansing, MI)
- 16 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 16 days ago
Each responsibility is crafted to enhance the guest experience and support smooth hotel operations! Why Our Associates Love Working with Us!...
Front Desk Supervisor-AC Hotel
- Lansing, MI (6 miles from East Lansing, MI)
- 17 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 17 days ago
As a Front Desk Supervisor, you'll be the driving force behind our front desk team, shaping an environment where guest service and hospitality shine!...
schedule guest services staff, always ensuring adequate coverage.Provide regular feedback and coaching, conduct performance reviews, and foster a culture of positivity and growth.Maintain inventory...
Job Type Full-time Description Tailwind Group capitalizes on real estate opportunities in acquisition, development, and management. Our team is uniquely qualified to provide full-scope expertise...
Demographic Data for East Lansing, MI
Moving to East Lansing, MI? Find some basic demographic data about East Lansing, MI below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in East Lansing, MI
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in East Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Directing
- Point-of-Sale System
- Property Management
- Complaint Resolution
- Ordering
- Problem Resolution
- Bookkeeping
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Education Experience
- Budgets
- Inventory Management
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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