Front Office Manager Jobs in Illinois
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
SUPERVISORY RESPONSIBILITIES: This position will oversee approximately 1-5 employees and report directly to the Guest Service Manager or General Manager....
Front Office Manager Full Time Decatur Forsyth Residence Inn, Forsyth, IL, US 2025-04-08T10:59:14.155Z 5 days ago Requisition ID: 8377 Salary Range: $40,000.00 To $50,000.00 Annually SUMMARY Coordinates...
Resident Services Manager Department: Leasing Location: Champaign, IL Company: Campus Advantage Location: Champaign, IL / 212 East Position Title: Resident Services Manager Position Type:...
We are looking for a Guest Services Manager to lead our front desk team and ensure every guest enjoys a seamless and exceptional stay....
As Front Office Manager, you will work effectively as a team contributor on all assignments and independently....
What you will do as our next Front Office Manager Be a Leader as you assign duties and schedule all shifts to Guest Service Representatives....
Performs additional duties or projects as assigned by Front Office Manager. POSITION REQUIREMENTS: 1. Previous front desk experience required. 2....
Overview Join our team as our Senior Guest Services Manager (Customer Service/Front End Department Manager)....
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
Assigns and instructs guest service, front office, reservations and front desk agents in the details of work....
Ensure all guest service issues are resolved prior to guests leaving the property....
Franciscan Health Olympia Fields Campus20201 S Crawford Ave Olympia Fields, Illinois 60461 WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Illinois
Highest Education Level
Front Office Managers in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Front Office
- Baking
- Directing
- Point-of-Sale System
- Property Management
- Complaint Resolution
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Education Experience
- Budgets
- Inventory Management
- Sales
- English
- Regulations
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »