Front Office Manager Jobs in Highland Park, IL
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Marriott Chicago Midway - Front Desk Manager OEM
- Chicago, IL (21 miles from Highland Park, IL)
- 3 days ago
- Chicago, IL (21 miles from Highland Park, IL)
- 3 days ago
PROPERTY INFORMATION: Elevate your travel experience at Chicago Marriott Midway. Named a 2020 AAA Inspector's Best of Housekeeping hotel, our innovative hotel near Chicago Midway Airport offers...
- Arlington Heights, IL (10 miles from Highland Park, IL)
- 4 days ago
- Arlington Heights, IL (10 miles from Highland Park, IL)
- 4 days ago
at NorthShore University Health System in Arlington Heights, Illinois, United States Job Description Position Highlights: Position: Manager - Guest Services Hourly Pay Range:$28.47 - $42.71....
- Chicago, IL (21 miles from Highland Park, IL)
- 12 days ago
- Chicago, IL (21 miles from Highland Park, IL)
- 12 days ago
Assigns and instructs guest service, front office, reservations and front desk agents in the details of work....
- Chicago, IL (21 miles from Highland Park, IL)
- 12 days ago
- Chicago, IL (21 miles from Highland Park, IL)
- 12 days ago
FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: Trains, cross -trains, and retrains all front office personnel. Participates in the selection of front office personnel....
Assistant Guest Service Manager
- Chicago, IL (21 miles from Highland Park, IL)
- 14 days ago
- Chicago, IL (21 miles from Highland Park, IL)
- 14 days ago
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
- Chicago, IL (21 miles from Highland Park, IL)
- 14 days ago
- Chicago, IL (21 miles from Highland Park, IL)
- 14 days ago
About this job The Guest Service Manager leads the hotel's front desk and guest services team....
- Chicago, IL (21 miles from Highland Park, IL)
- 17 days ago
- Chicago, IL (21 miles from Highland Park, IL)
- 17 days ago
T.E.A.M = Together Everyone Achieves More Professional Career Path and Advancement Opportunities: Assistant Front Office Manger Front Office Manager Assistant General Manager Are you looking to plant...
- Evanston, IL (10 miles from Highland Park, IL)
- 17 days ago
- Evanston, IL (10 miles from Highland Park, IL)
- 17 days ago
Advancement Opportunities and Professional Career Path: Front Office Manager Assistant General Manager General Manager Are you looking to plant your roots, be a part of a TEAM that feels like family...
- Chicago, IL (21 miles from Highland Park, IL)
- 19 days ago
- Chicago, IL (21 miles from Highland Park, IL)
- 19 days ago
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations....
- Chicago, IL (21 miles from Highland Park, IL)
- 27 days ago
- Chicago, IL (21 miles from Highland Park, IL)
- 27 days ago
As Guest Services Supervisor, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards....
- Chicago, IL (21 miles from Highland Park, IL)
- 28 days ago
- Chicago, IL (21 miles from Highland Park, IL)
- 28 days ago
T.E.A.M = Together Everyone Achieves More Professional Career Path and Advancement Opportunities: Assistant Front Office Manger Front Office Manager Assistant General Manager Are you looking to plant...
- Chicago, IL (21 miles from Highland Park, IL)
- 30+ days ago
- Chicago, IL (21 miles from Highland Park, IL)
- 30+ days ago
Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards....
Hotel Guest Service Supervisor
- Glenview, IL (7 miles from Highland Park, IL)
- 30+ days ago
- Glenview, IL (7 miles from Highland Park, IL)
- 30+ days ago
SUPERVISORY RESPONSIBILITIES: This position will oversee approximately 1-5 employees and report directly to the Guest Service Manager or General Manager....
Manager Guest Services & Tours [Chicago]
- Chicago, IL (21 miles from Highland Park, IL)
- 30+ days ago
- Chicago, IL (21 miles from Highland Park, IL)
- 30+ days ago
Facilitate Guest Services pre-event staff meeting to inform staff of all pertinent event information. Assign guest relations/usher supervisors to designated posts....
- Zion, IL (18 miles from Highland Park, IL)
- 90+ days ago
- Zion, IL (18 miles from Highland Park, IL)
- 90+ days ago
The successful candidate: Hours: Mon - Fri 7am - 4pm ( adjusting as needed based on business need) The Guest Services Supervisor will provide leadership and support to teams in the Guest Services and...
Demographic Data for Highland Park, IL
Moving to Highland Park, IL? Find some basic demographic data about Highland Park, IL below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Highland Park, IL
Highest Education Level
Front Office Managers in Highland Park, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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