Front Office Manager Jobs in Gurnee, IL
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Arlington Heights, IL (18 miles from Gurnee, IL)
- 3 days ago
- Arlington Heights, IL (18 miles from Gurnee, IL)
- 3 days ago
at NorthShore University Health System in Arlington Heights, Illinois, United States Job Description Position Highlights: Position: Manager - Guest Services Hourly Pay Range:$28.47 - $42.71....
Customer Service Front-End Manager
- McHenry, IL (16 miles from Gurnee, IL)
- 5 days ago
- McHenry, IL (16 miles from Gurnee, IL)
- 5 days ago
As a family company, we serve people and communities. When you work at Meijer, youre provided with career and community opportunities centered around leadership, personal growth and development....
Hotel Guest Service Supervisor
- Glenview, IL (21 miles from Gurnee, IL)
- 30+ days ago
- Glenview, IL (21 miles from Gurnee, IL)
- 30+ days ago
SUPERVISORY RESPONSIBILITIES: This position will oversee approximately 1-5 employees and report directly to the Guest Service Manager or General Manager....
Assistant Guest Service Manager
- Wilmette, IL (23 miles from Gurnee, IL)
- 45+ days ago
- Wilmette, IL (23 miles from Gurnee, IL)
- 45+ days ago
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
- Zion, IL (6 miles from Gurnee, IL)
- 90+ days ago
- Zion, IL (6 miles from Gurnee, IL)
- 90+ days ago
The successful candidate: Hours: Mon - Fri 7am - 4pm ( adjusting as needed based on business need) The Guest Services Supervisor will provide leadership and support to teams in the Guest Services and...
Demographic Data for Gurnee, IL
Moving to Gurnee, IL? Find some basic demographic data about Gurnee, IL below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Gurnee, IL
Highest Education Level
Front Office Managers in Gurnee, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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