Front Office Manager Jobs in Miami, FL
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Front Office Supervisor - FL - On Site
- Miami Beach, FL (3 miles from Miami, FL)
- 90+ days ago
- Miami Beach, FL (3 miles from Miami, FL)
- 90+ days ago
Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns....
- Aventura, FL (12 miles from Miami, FL)
- 2 days ago
- Aventura, FL (12 miles from Miami, FL)
- 2 days ago
Outstanding guest service skills. Able to handle a multitude of tasks in an ever-changing environment....
Courtyard Fort Lauderdale Beach - Front Desk Supervisor
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 3 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 3 days ago
Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests....
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 6 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 6 days ago
Job Overview: Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and...
- Miami Beach, FL (3 miles from Miami, FL)
- 7 days ago
- Miami Beach, FL (3 miles from Miami, FL)
- 7 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
- Miami Beach, FL (3 miles from Miami, FL)
- 11 days ago
- Miami Beach, FL (3 miles from Miami, FL)
- 11 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
- North Bay Village, FL (6 miles from Miami, FL)
- 11 days ago
- North Bay Village, FL (6 miles from Miami, FL)
- 11 days ago
Front Desk Supervisor Job Category: Employee Requisition Number: FRONT012079 Posting Details Posted: February 25, 2025 Full-Time On-site Locations Showing 1 location North Bay Village, FL 33141,...
- Doral, FL (6 miles from Miami, FL)
- 12 days ago
- Doral, FL (6 miles from Miami, FL)
- 12 days ago
Job Summary: The Front Office Manager is responsible for overseeing all front desk operations, ensuring guest satisfaction, and maintaining efficient and professional service at all times....
- Aventura, FL (12 miles from Miami, FL)
- 12 days ago
- Aventura, FL (12 miles from Miami, FL)
- 12 days ago
Previous Guest Relations and Front Office experience in a hotel required. Possess outstanding guest services skills and leadership capability....
Front Office Manager - Conrad Fort Lauderdale Beach
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 14 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 14 days ago
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability...
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation....
Title: Guest Services Supervisor - Club Wyndham Sea Gardens
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 15 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 15 days ago
How You'll Make an Impact: Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations....
- Coral Gables, FL (5 miles from Miami, FL)
- 15 days ago
- Coral Gables, FL (5 miles from Miami, FL)
- 15 days ago
Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service Supervises...
- Miami Beach, FL (3 miles from Miami, FL)
- 16 days ago
- Miami Beach, FL (3 miles from Miami, FL)
- 16 days ago
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. Interpret and communicate work procedures and company policies to staff....
- Aventura, FL (12 miles from Miami, FL)
- 16 days ago
- Aventura, FL (12 miles from Miami, FL)
- 16 days ago
Overview Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi. What We Offer: Competitive pay...
Demographic Data for Miami, FL
Moving to Miami, FL? Find some basic demographic data about Miami, FL below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Miami, FL
Highest Education Level
Front Office Managers in Miami, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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