Front Office Manager Jobs in Litchfield, CT
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Cheshire, CT (24 miles from Litchfield, CT)
- 30+ days ago
- Cheshire, CT (24 miles from Litchfield, CT)
- 30+ days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
- Canaan, CT (19 miles from Litchfield, CT)
- 30+ days ago
- Canaan, CT (19 miles from Litchfield, CT)
- 30+ days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
Guest Service Supervisor - Bristol, CT
- Bristol, CT (15 miles from Litchfield, CT)
- 90+ days ago
- Bristol, CT (15 miles from Litchfield, CT)
- 90+ days ago
Job Responsibilities Work collaboratively with the Front Desk Attendants to maintain the front of the house as a friendly, guest-oriented location for leisure and recreation. Ensure that staff...
Demographic Data for Litchfield, CT
Moving to Litchfield, CT? Find some basic demographic data about Litchfield, CT below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Litchfield, CT
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Litchfield, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Aloha POS
- Food Safety
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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