Front Office Manager Jobs in Santa Ana, CA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Front Office Manager - Waldorf Astoria Monarch Beach Resort
- Dana Point, CA (22 miles from Santa Ana, CA)
- 1 hour ago
- Dana Point, CA (22 miles from Santa Ana, CA)
- 1 hour ago
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability...
- Costa Mesa, CA (5 miles from Santa Ana, CA)
- 5 hours ago
- Costa Mesa, CA (5 miles from Santa Ana, CA)
- 5 hours ago
of operating supplies, and proactive monitoring of guest service scores and comments....
- Lake Forest, CA (13 miles from Santa Ana, CA)
- 12 hours ago
- Lake Forest, CA (13 miles from Santa Ana, CA)
- 12 hours ago
Service Agent as scheduled by Management Provides training, including safety training, to front office staff as directed by Management Assists in the selection of Guest Service Agents Assists in scheduling...
- Carson, CA (23 miles from Santa Ana, CA)
- 2 days ago
- Carson, CA (23 miles from Santa Ana, CA)
- 2 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
Guest Services Supervisor- Ontario Convention Center
- Ontario, CA (24 miles from Santa Ana, CA)
- 5 days ago
- Ontario, CA (24 miles from Santa Ana, CA)
- 5 days ago
GUEST SERVICES SUPERVISOR Department: Guest Services Reports To: Guest Services Manager Classification: Part-time, Non-Exempt Compensation: $21.00 an hour The Event Services Department has an immediate...
- Garden Grove, CA (5 miles from Santa Ana, CA)
- 5 days ago
- Garden Grove, CA (5 miles from Santa Ana, CA)
- 5 days ago
with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
- Long Beach, CA (23 miles from Santa Ana, CA)
- 6 days ago
- Long Beach, CA (23 miles from Santa Ana, CA)
- 6 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
Guest Services Supervisor (Temporary) - WorldMark Long Beach
- Long Beach, CA (23 miles from Santa Ana, CA)
- 8 days ago
- Long Beach, CA (23 miles from Santa Ana, CA)
- 8 days ago
How You'll Make an Impact: Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations....
- Long Beach, CA (23 miles from Santa Ana, CA)
- 8 days ago
- Long Beach, CA (23 miles from Santa Ana, CA)
- 8 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
- Anaheim, CA (9 miles from Santa Ana, CA)
- 12 days ago
- Anaheim, CA (9 miles from Santa Ana, CA)
- 12 days ago
Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
- Garden Grove, CA (5 miles from Santa Ana, CA)
- 15 days ago
- Garden Grove, CA (5 miles from Santa Ana, CA)
- 15 days ago
Front Office Supervisor 4.0 4.0 out of 5 stars 12015 Harbor Boulevard, Garden Grove, CA 92840 What's in it for you Insurance enrollment available from DAY 1! Paid time off available from DAY 1!...
- Anaheim, CA (9 miles from Santa Ana, CA)
- 26 days ago
- Anaheim, CA (9 miles from Santa Ana, CA)
- 26 days ago
Submit daily report to Guest Services Manager (written or verbal)....
Hotel Front Desk Supervisor $25.00 per Hour
- Commerce, CA (24 miles from Santa Ana, CA)
- 30+ days ago
- Commerce, CA (24 miles from Santa Ana, CA)
- 30+ days ago
Responsible for daily Hotel Front Office Operations (supplies/guest requests/membership sign-ups/hospitality services with our guests and service recovery) while assisting the Front Office Manager and...
- Anaheim, CA (9 miles from Santa Ana, CA)
- 30+ days ago
- Anaheim, CA (9 miles from Santa Ana, CA)
- 30+ days ago
Responding to and resolving guest service requests....
- Newport Beach, CA (10 miles from Santa Ana, CA)
- 30+ days ago
- Newport Beach, CA (10 miles from Santa Ana, CA)
- 30+ days ago
Provide ongoing communication to Assistant Front Office Manager, Front Office Manager, Rooms Director, and specified accounting personnel regarding guest issues, recovery actions, and procedural opportunities...
Demographic Data for Santa Ana, CA
Moving to Santa Ana, CA? Find some basic demographic data about Santa Ana, CA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Santa Ana, CA
Highest Education Level
Front Office Managers in Santa Ana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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