Front Office Manager Jobs in Rowland Heights, CA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Costa Mesa, CA (20 miles from Rowland Heights, CA)
- 1 day ago
- Costa Mesa, CA (20 miles from Rowland Heights, CA)
- 1 day ago
of operating supplies, and proactive monitoring of guest service scores and comments....
- Los Angeles, CA (19 miles from Rowland Heights, CA)
- 1 day ago
- Los Angeles, CA (19 miles from Rowland Heights, CA)
- 1 day ago
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff....
- Los Angeles, CA (19 miles from Rowland Heights, CA)
- 1 day ago
- Los Angeles, CA (19 miles from Rowland Heights, CA)
- 1 day ago
Discounted parking ID: 2025-26588 Position Type: Regular Full-Time Property : Hotel Per La Outlet: Hotel Category: Front Desk & Guest Services Min: USD $29.00/Hr....
- Los Angeles, CA (19 miles from Rowland Heights, CA)
- 2 days ago
- Los Angeles, CA (19 miles from Rowland Heights, CA)
- 2 days ago
Sets a positive example for guest relations. Encourages employees to provide excellent customer service within guidelines....
- Los Angeles, CA (19 miles from Rowland Heights, CA)
- 2 days ago
- Los Angeles, CA (19 miles from Rowland Heights, CA)
- 2 days ago
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations....
- Carson, CA (23 miles from Rowland Heights, CA)
- 3 days ago
- Carson, CA (23 miles from Rowland Heights, CA)
- 3 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
Guest Services Supervisor- Ontario Convention Center
- Ontario, CA (15 miles from Rowland Heights, CA)
- 6 days ago
- Ontario, CA (15 miles from Rowland Heights, CA)
- 6 days ago
GUEST SERVICES SUPERVISOR Department: Guest Services Reports To: Guest Services Manager Classification: Part-time, Non-Exempt Compensation: $21.00 an hour The Event Services Department has an immediate...
- Garden Grove, CA (13 miles from Rowland Heights, CA)
- 6 days ago
- Garden Grove, CA (13 miles from Rowland Heights, CA)
- 6 days ago
with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
- Long Beach, CA (23 miles from Rowland Heights, CA)
- 7 days ago
- Long Beach, CA (23 miles from Rowland Heights, CA)
- 7 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
Guest Services Supervisor- Ontario Convention Center
- Ontario, CA (19 miles from Rowland Heights, CA)
- 8 days ago
- Ontario, CA (19 miles from Rowland Heights, CA)
- 8 days ago
Position Title : GUEST SERVICES SUPERVISOR Department : Guest Services Reports To : Guest Services Manager Classification : Part-time, Non-Exempt Compensation : $21.00 an hour The Event Services Department...
Guest Services Supervisor (Temporary) - WorldMark Long Beach
- Long Beach, CA (23 miles from Rowland Heights, CA)
- 9 days ago
- Long Beach, CA (23 miles from Rowland Heights, CA)
- 9 days ago
How You'll Make an Impact: Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations....
- Long Beach, CA (23 miles from Rowland Heights, CA)
- 9 days ago
- Long Beach, CA (23 miles from Rowland Heights, CA)
- 9 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
- Brea, CA (3 miles from Rowland Heights, CA)
- 11 days ago
- Brea, CA (3 miles from Rowland Heights, CA)
- 11 days ago
Service Agent as scheduled by Management Provides training, including safety training, to front office staff as directed by Management Assists in the selection of Guest Service Agents Assists in scheduling...
- Los Angeles, CA (19 miles from Rowland Heights, CA)
- 13 days ago
- Los Angeles, CA (19 miles from Rowland Heights, CA)
- 13 days ago
The Guest Experience Manager (GEM) will own the in-terminal customer experience for the URW concessions program at Los Angeles International Airport (LAX). By partnering closely with the URW...
- Anaheim, CA (9 miles from Rowland Heights, CA)
- 13 days ago
- Anaheim, CA (9 miles from Rowland Heights, CA)
- 13 days ago
Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
Demographic Data for Rowland Heights, CA
Moving to Rowland Heights, CA? Find some basic demographic data about Rowland Heights, CA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Rowland Heights, CA
Highest Education Level
Front Office Managers in Rowland Heights, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »