Front Office Manager Jobs in Pomona, CA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Los Angeles, CA (24 miles from Pomona, CA)
- 3 hours ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 3 hours ago
Discounted parking ID: 2025-26588 Position Type: Regular Full-Time Property : Hotel Per La Outlet: Hotel Category: Front Desk & Guest Services Min: USD $29.00/Hr....
- Los Angeles, CA (24 miles from Pomona, CA)
- 1 day ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 1 day ago
Sets a positive example for guest relations. Encourages employees to provide excellent customer service within guidelines....
- Los Angeles, CA (24 miles from Pomona, CA)
- 1 day ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 1 day ago
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations....
Guest Services Supervisor- Ontario Convention Center
- Ontario, CA (10 miles from Pomona, CA)
- 5 days ago
- Ontario, CA (10 miles from Pomona, CA)
- 5 days ago
GUEST SERVICES SUPERVISOR Department: Guest Services Reports To: Guest Services Manager Classification: Part-time, Non-Exempt Compensation: $21.00 an hour The Event Services Department has an immediate...
- Garden Grove, CA (15 miles from Pomona, CA)
- 5 days ago
- Garden Grove, CA (15 miles from Pomona, CA)
- 5 days ago
with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
Guest Services Supervisor- Ontario Convention Center
- Ontario, CA (14 miles from Pomona, CA)
- 6 days ago
- Ontario, CA (14 miles from Pomona, CA)
- 6 days ago
Position Title : GUEST SERVICES SUPERVISOR Department : Guest Services Reports To : Guest Services Manager Classification : Part-time, Non-Exempt Compensation : $21.00 an hour The Event Services Department...
- Brea, CA (6 miles from Pomona, CA)
- 9 days ago
- Brea, CA (6 miles from Pomona, CA)
- 9 days ago
Service Agent as scheduled by Management Provides training, including safety training, to front office staff as directed by Management Assists in the selection of Guest Service Agents Assists in scheduling...
- Los Angeles, CA (24 miles from Pomona, CA)
- 10 days ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 10 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
- Los Angeles, CA (24 miles from Pomona, CA)
- 11 days ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 11 days ago
The Guest Experience Manager (GEM) will own the in-terminal customer experience for the URW concessions program at Los Angeles International Airport (LAX). By partnering closely with the URW...
- Anaheim, CA (12 miles from Pomona, CA)
- 12 days ago
- Anaheim, CA (12 miles from Pomona, CA)
- 12 days ago
Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
- Garden Grove, CA (15 miles from Pomona, CA)
- 14 days ago
- Garden Grove, CA (15 miles from Pomona, CA)
- 14 days ago
Front Office Supervisor 4.0 4.0 out of 5 stars 12015 Harbor Boulevard, Garden Grove, CA 92840 What's in it for you Insurance enrollment available from DAY 1! Paid time off available from DAY 1!...
- Pasadena, CA (21 miles from Pomona, CA)
- 22 days ago
- Pasadena, CA (21 miles from Pomona, CA)
- 22 days ago
Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards....
- Anaheim, CA (12 miles from Pomona, CA)
- 26 days ago
- Anaheim, CA (12 miles from Pomona, CA)
- 26 days ago
Submit daily report to Guest Services Manager (written or verbal)....
- Monterey Park, CA (19 miles from Pomona, CA)
- 28 days ago
- Monterey Park, CA (19 miles from Pomona, CA)
- 28 days ago
Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence Qualifications EXPERIENCE: Prior Experience: 1+ years supervisory experience in a hotel or other...
- Monterey Park, CA (19 miles from Pomona, CA)
- 30+ days ago
- Monterey Park, CA (19 miles from Pomona, CA)
- 30+ days ago
Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence Qualifications EXPERIENCE: Prior Experience: 1+ years supervisory experience in a hotel or other...
Demographic Data for Pomona, CA
Moving to Pomona, CA? Find some basic demographic data about Pomona, CA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Pomona, CA
Highest Education Level
Front Office Managers in Pomona, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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