Front Office Manager Jobs in Norwalk, CA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Costa Mesa, CA (18 miles from Norwalk, CA)
- 19 hours ago
- Costa Mesa, CA (18 miles from Norwalk, CA)
- 19 hours ago
of operating supplies, and proactive monitoring of guest service scores and comments....
- Los Angeles, CA (10 miles from Norwalk, CA)
- 22 hours ago
- Los Angeles, CA (10 miles from Norwalk, CA)
- 22 hours ago
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff....
- Los Angeles, CA (10 miles from Norwalk, CA)
- 1 day ago
- Los Angeles, CA (10 miles from Norwalk, CA)
- 1 day ago
Discounted parking ID: 2025-26588 Position Type: Regular Full-Time Property : Hotel Per La Outlet: Hotel Category: Front Desk & Guest Services Min: USD $29.00/Hr....
- Los Angeles, CA (10 miles from Norwalk, CA)
- 2 days ago
- Los Angeles, CA (10 miles from Norwalk, CA)
- 2 days ago
Sets a positive example for guest relations. Encourages employees to provide excellent customer service within guidelines....
- Los Angeles, CA (10 miles from Norwalk, CA)
- 2 days ago
- Los Angeles, CA (10 miles from Norwalk, CA)
- 2 days ago
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations....
- Carson, CA (11 miles from Norwalk, CA)
- 2 days ago
- Carson, CA (11 miles from Norwalk, CA)
- 2 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
- El Segundo, CA (18 miles from Norwalk, CA)
- 4 days ago
- El Segundo, CA (18 miles from Norwalk, CA)
- 4 days ago
3 stars; Partner with concessions leadership on increasing total number of reviews and increasing star ranking Conduct terminal walk-throughs and collaborate with concession managers to develop...
Front Desk Supervisor - Hilton Garden Inn LAX El Segundo
- El Segundo, CA (18 miles from Norwalk, CA)
- 5 days ago
- El Segundo, CA (18 miles from Norwalk, CA)
- 5 days ago
Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work....
- Garden Grove, CA (11 miles from Norwalk, CA)
- 6 days ago
- Garden Grove, CA (11 miles from Norwalk, CA)
- 6 days ago
with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
- Long Beach, CA (11 miles from Norwalk, CA)
- 7 days ago
- Long Beach, CA (11 miles from Norwalk, CA)
- 7 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
- Westchester, CA (18 miles from Norwalk, CA)
- 7 days ago
- Westchester, CA (18 miles from Norwalk, CA)
- 7 days ago
3 stars; Partner with concessions leadership on increasing total number of reviews and increasing star ranking Conduct terminal walk-throughs and collaborate with concession managers to develop on...
Guest Services Manager - Swing/PM Shift (EXEMPT) - Embassy Suites - LAX South
- El Segundo, CA (18 miles from Norwalk, CA)
- 8 days ago
- El Segundo, CA (18 miles from Norwalk, CA)
- 8 days ago
Complete knowledge of hotel operations preferred. Pay Range: The annual pay range is $67,000-$75,000 and is based on applicable and specialized experience and location....
Guest Services Supervisor (Temporary) - WorldMark Long Beach
- Long Beach, CA (11 miles from Norwalk, CA)
- 8 days ago
- Long Beach, CA (11 miles from Norwalk, CA)
- 8 days ago
How You'll Make an Impact: Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations....
- Long Beach, CA (11 miles from Norwalk, CA)
- 8 days ago
- Long Beach, CA (11 miles from Norwalk, CA)
- 8 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
- Brea, CA (11 miles from Norwalk, CA)
- 10 days ago
- Brea, CA (11 miles from Norwalk, CA)
- 10 days ago
Service Agent as scheduled by Management Provides training, including safety training, to front office staff as directed by Management Assists in the selection of Guest Service Agents Assists in scheduling...
Demographic Data for Norwalk, CA
Moving to Norwalk, CA? Find some basic demographic data about Norwalk, CA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Norwalk, CA
Highest Education Level
Front Office Managers in Norwalk, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Written Communication
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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