Front Office Manager Jobs in Laguna Beach, CA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Lake Forest, CA (5 miles from Laguna Beach, CA)
- moments ago
- Lake Forest, CA (5 miles from Laguna Beach, CA)
- moments ago
Service Agent as scheduled by Management Provides training, including safety training, to front office staff as directed by Management Assists in the selection of Guest Service Agents Assists in scheduling...
- Garden Grove, CA (18 miles from Laguna Beach, CA)
- 5 days ago
- Garden Grove, CA (18 miles from Laguna Beach, CA)
- 5 days ago
with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
- Anaheim, CA (23 miles from Laguna Beach, CA)
- 12 days ago
- Anaheim, CA (23 miles from Laguna Beach, CA)
- 12 days ago
Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
- Garden Grove, CA (18 miles from Laguna Beach, CA)
- 14 days ago
- Garden Grove, CA (18 miles from Laguna Beach, CA)
- 14 days ago
Front Office Supervisor 4.0 4.0 out of 5 stars 12015 Harbor Boulevard, Garden Grove, CA 92840 What's in it for you Insurance enrollment available from DAY 1! Paid time off available from DAY 1!...
- Costa Mesa, CA (11 miles from Laguna Beach, CA)
- 20 days ago
- Costa Mesa, CA (11 miles from Laguna Beach, CA)
- 20 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
- Anaheim, CA (23 miles from Laguna Beach, CA)
- 26 days ago
- Anaheim, CA (23 miles from Laguna Beach, CA)
- 26 days ago
Submit daily report to Guest Services Manager (written or verbal)....
- Anaheim, CA (23 miles from Laguna Beach, CA)
- 30+ days ago
- Anaheim, CA (23 miles from Laguna Beach, CA)
- 30+ days ago
Responding to and resolving guest service requests....
- Newport Beach, CA (4 miles from Laguna Beach, CA)
- 30+ days ago
- Newport Beach, CA (4 miles from Laguna Beach, CA)
- 30+ days ago
Provide ongoing communication to Assistant Front Office Manager, Front Office Manager, Rooms Director, and specified accounting personnel regarding guest issues, recovery actions, and procedural opportunities...
Front Desk Manager - Franchise
- Santa Ana, CA (14 miles from Laguna Beach, CA)
- 45+ days ago
- Santa Ana, CA (14 miles from Laguna Beach, CA)
- 45+ days ago
Job Requirements Must have Hilton experience, especially ON-Q or PEP The Front Desk Manager plays a crucial role in ensuring the smooth operation of the front desk area, serving as the first point...
- Garden Grove, CA (18 miles from Laguna Beach, CA)
- 90+ days ago
- Garden Grove, CA (18 miles from Laguna Beach, CA)
- 90+ days ago
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing....
Demographic Data for Laguna Beach, CA
Moving to Laguna Beach, CA? Find some basic demographic data about Laguna Beach, CA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Laguna Beach, CA
Highest Education Level
Front Office Managers in Laguna Beach, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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