Front Office Manager Jobs in Dana Point, CA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Front Office Manager - Waldorf Astoria Monarch Beach Resort
- Dana Point, CA
- 1 hour ago
- Dana Point, CA
- 1 hour ago
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability...
Guest Services Supervisor - Club Wyndham Oceanside Pier Resort
- Oceanside, CA (22 miles from Dana Point, CA)
- 1 hour ago
- Oceanside, CA (22 miles from Dana Point, CA)
- 1 hour ago
How You'll Make an Impact: Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations....
- Costa Mesa, CA (20 miles from Dana Point, CA)
- 5 hours ago
- Costa Mesa, CA (20 miles from Dana Point, CA)
- 5 hours ago
of operating supplies, and proactive monitoring of guest service scores and comments....
- Lake Forest, CA (9 miles from Dana Point, CA)
- 12 hours ago
- Lake Forest, CA (9 miles from Dana Point, CA)
- 12 hours ago
Service Agent as scheduled by Management Provides training, including safety training, to front office staff as directed by Management Assists in the selection of Guest Service Agents Assists in scheduling...
Guest Services Manager- Club Wyndham Oceanside Pier Resort
- Oceanside, CA (22 miles from Dana Point, CA)
- 11 days ago
- Oceanside, CA (22 miles from Dana Point, CA)
- 11 days ago
The Guest Services Manager will be able to hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans....
Assistant Guest Experience Manager - The Seabird Resort
- Oceanside, CA (22 miles from Dana Point, CA)
- 11 days ago
- Oceanside, CA (22 miles from Dana Point, CA)
- 11 days ago
Experience and thorough understanding of guest services. Self-driven, as well as self-starter. Organized. Skilled at analyzing guest data analytics....
Assistant Guest Experience Manager - The Seabird Resort
- Oceanside, CA (22 miles from Dana Point, CA)
- 13 days ago
- Oceanside, CA (22 miles from Dana Point, CA)
- 13 days ago
. · Experience and thorough understanding of guest services. · Self-driven, as well as self-starter. · Organized. · Skilled at analyzing guest data analytics. · Work well in a consistent high stress...
- Costa Mesa, CA (20 miles from Dana Point, CA)
- 20 days ago
- Costa Mesa, CA (20 miles from Dana Point, CA)
- 20 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
- Murrieta, CA (23 miles from Dana Point, CA)
- 21 days ago
- Murrieta, CA (23 miles from Dana Point, CA)
- 21 days ago
service aides/bell staff, concierge staff and PBX operators....
- Newport Beach, CA (13 miles from Dana Point, CA)
- 30+ days ago
- Newport Beach, CA (13 miles from Dana Point, CA)
- 30+ days ago
Provide ongoing communication to Assistant Front Office Manager, Front Office Manager, Rooms Director, and specified accounting personnel regarding guest issues, recovery actions, and procedural opportunities...
Front Desk Manager - Franchise
- Santa Ana, CA (22 miles from Dana Point, CA)
- 45+ days ago
- Santa Ana, CA (22 miles from Dana Point, CA)
- 45+ days ago
Job Requirements Must have Hilton experience, especially ON-Q or PEP The Front Desk Manager plays a crucial role in ensuring the smooth operation of the front desk area, serving as the first point...
Demographic Data for Dana Point, CA
Moving to Dana Point, CA? Find some basic demographic data about Dana Point, CA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Dana Point, CA
Highest Education Level
Front Office Managers in Dana Point, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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