Front Office Manager Jobs in British Columbia
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Company operating name Holiday Inn Express Hotel & Suites Terrace Business address 3059 Highway 16 East Thornhill BC V8G 4P3 Canada Work Location 3059 Highway 16 East Thornhill BC V8G 4P3 Canada...
As a vital member of the hotels leadership team, the Front Office Manager will foster a culture of success through strong leadership and a team dynamic that enables an elevated guest experience....
Note: Hotel operations runs 24 hours a day, 365 days a year; flexible shift availability to work as business levels dictate (weekends & evenings) will be required....
Position at Cascades Casino Resort Job Type: Causal/Relief/Part-Time/Full-Time Starting Wage Rate: $18.54/hr (Guest Services Represenative) and 21.20/hr (Guest Services Supervisor) The Gateway to Your...
Company Description We are a family-owned Relais & Chateaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened...
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in British Columbia
Highest Education Level
Front Office Managers in British Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »