Casino Operations Manager Jobs in Worcester, MA
A Casino Operations Manager is an integral part of the hospitality industry, responsible for overseeing all operations and ensuring smooth functioning within a casino. They handle a wide range of responsibilities including managing staff, ensuring compliance with gambling laws and regulations, providing excellent customer service, handling financial management and budgeting, and implementing strategies to maximize casino profitability. They also have to deal with escalated customer issues, oversee casino security, and liaise with other departments to ensure a seamless customer experience.
Proficiency in business management and customer service are crucial skills for a Casino Operations Manager. They should be adept at problem-solving, have solid financial acumen, and possess strong leadership and communication skills. Knowledge of gambling regulations and laws is also key. Certification like Certified Casino Executive (CCE) or related qualifications can be beneficial. Prior to becoming a Casino Operations Manager, one may serve in roles such as a Casino Floor Supervisor, Casino Dealer, or Gaming Manager. These roles provide the necessary experience in casino operations and customer service, paving the way for a successful career as a Casino Operations Manager.
Sign up to be notified as soon as new job listings are posted.
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Casino Operations Manager Online Courses and Training Opportunities
Salary for Casino Operations Manager Jobs in Worcester, MA
Highest Education Level
Casino Operations Managers in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Casino Operations Manager position
- Guest Relations
- Guest Service
- Accounts Payable/Receivable
- Complaint Resolution
- Business Administration
- Counseling
- Strategy Development
- Distribution
- Staffing
- Collections
- Background Checks
- Accounting
- Decision Making
- Retail
- High School Diploma
- Friendliness
- Auditing
- Coaching
- Events
- Interpersonal Skills
- Bachelor's Degree
- English
- Inventory Management
- Education Experience
- Reporting
- Filing
- Multitasking
- Regulations
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Casino Operations Manager Related Career Advice Articles
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »