Reservation Manager Jobs in Lawrence, MA
A Reservation Manager, in the hospitality industry, is responsible for ensuring the smooth and efficient operations in the reservations department of a hotel or hospitality establishment. They manage bookings, implement reservation procedures, and oversee all reservation staff to ensure customer satisfaction. The responsibilities of a Reservation Manager also include forecasting and reporting on booking trends, managing special requests and group bookings, and coordinating with other departments to ensure a seamless guest experience. They play a crucial role in revenue management, inventory control, and room assignment strategies.
The key skills for a Reservation Manager include excellent customer service skills, strong leadership and team management abilities, proficiency in reservation software, good analytical and problem-solving skills, and a sound understanding of the hospitality industry. Certifications in Hospitality Management and proficiency in hotel management software like Opera or Fidelio are highly desirable. Prior to becoming a Reservation Manager, one might hold roles such as Reservation Agent, Front Office Agent, or Assistant Reservation Manager, where they would gain experience in customer service, reservation procedures, and team management in a hospitality setting.
Reservation Manager (Evenings)
- Manchester, NH (24 miles from Lawrence, MA)
- 8 days ago
- Manchester, NH (24 miles from Lawrence, MA)
- 8 days ago
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Demographic Data for Lawrence, MA
Moving to Lawrence, MA? Find some basic demographic data about Lawrence, MA below.
Reservation Manager Online Courses and Training Opportunities
Salary for Reservation Manager Jobs in Lawrence, MA
Highest Education Level
Reservation Managers in Lawrence, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Manager position
- Guest Relations
- Banquet Catering
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Motivating
- Menu Planning
- Delphi
- Front Office
- Directing
- Complaint Resolution
- Point-of-Sale System
- Property Management
- Inspections
- Cash Management
- Budget Forecasting
- Housekeeping
- Team Leading
- Reimbursement
- Event Planning
- Strategy Development
- Distribution
- Staffing
- Payroll
- Listening
- Customer Relations
- Accounting
- Retail
- High School Diploma
- Friendliness
- Team Management
- Coaching
- Microsoft Outlook
- Telephone Skills
- Events
- English
- Inventory Management
- Education Experience
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Bilingual
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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