Front Office Manager Jobs in Austin, TX
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Will also function as a Guest Service Agent. Job DescriptionDUTIES AND RESPONSIBILITIES:* Deliver on the promise of Sonesta Service in all interactions with guests and clients....
The Front Office Manager should possess strong communication skills and demonstrate leadership abilities....
Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera Problem solving skills and bring conflict resolution to any anticipated or current matter Detail oriented, articulate and ability...
service aides/bell staff, concierge staff and PBX operators....
This Supervisory role will assist the Front Office Management team in running the day-to-day activities of the Guest Relations, PBX, Transportation, Night Audit and Bell Staff....
- Sunset Valley, TX (7 miles from Austin, TX)
- 9 days ago
- Sunset Valley, TX (7 miles from Austin, TX)
- 9 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every...
Title: Guest Services Supervisor - Club Wyndham Austin
- Austin, TX
- 15 days ago
- Austin, TX
- 15 days ago
How You'll Make an Impact: Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations....
How You'll Make an Impact: Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations....
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing....
Every Crescent associate is a guest relations ambassador, every working minute of every day....
Front Desk Supervisor - Hilton Garden Inn Austin Downtown
- Austin, TX
- 26 days ago
- Austin, TX
- 26 days ago
service aides/bell staff, concierge staff and PBX operators....
Front Desk Manager - Hilton Garden Inn Austin Downtown
- Austin, TX
- 30+ days ago
- Austin, TX
- 30+ days ago
service aides/bell staff, concierge staff and PBX operators....
City, State: Austin, Texas The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are...
Front Desk Supervisor Full-Time Omni Barton Creek Resort & Spa Austin, TX A property of: Omni Hotels & Resorts Posted 3 days ago SHARE THIS JOB JOB DETAILS Location Barton Creek Resort & Spa...
Location Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's...
Demographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Austin, TX
Highest Education Level
Front Office Managers in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »