Front Office Manager Jobs in Chattanooga, TN
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Assistant Guest Services Manager
- Rising Fawn, GA (20 miles from Chattanooga, TN)
- 1 day ago
- Rising Fawn, GA (20 miles from Chattanooga, TN)
- 1 day ago
THE ROLE Position: Assistant Guest Service Manager Reports To: Guest Services Manager COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality...
- Hixson, TN (10 miles from Chattanooga, TN)
- 11 days ago
- Hixson, TN (10 miles from Chattanooga, TN)
- 11 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
- East Ridge, TN (5 miles from Chattanooga, TN)
- 11 days ago
- East Ridge, TN (5 miles from Chattanooga, TN)
- 11 days ago
Essential Job Functions: Promote and maintain efficient and courteous service to customers at all times to ensure that "No more than two customers waiting in line" policy is always followed....
- La Fayette, GA (24 miles from Chattanooga, TN)
- 90+ days ago
- La Fayette, GA (24 miles from Chattanooga, TN)
- 90+ days ago
Essential Job Functions: Promote and maintain efficient and courteous service to customers at all times to ensure that No more than two customers waiting in line policy is always followed....
Demographic Data for Chattanooga, TN
Moving to Chattanooga, TN? Find some basic demographic data about Chattanooga, TN below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Chattanooga, TN
Highest Education Level
Front Office Managers in Chattanooga, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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