Front Office Manager Jobs in Waxhaw, NC
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Charlotte, NC (21 miles from Waxhaw, NC)
- 9 days ago
- Charlotte, NC (21 miles from Waxhaw, NC)
- 9 days ago
About the Position: As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that...
Full Time Front Office Supervisor - Kimpton Tryon Park Hotel
- Charlotte, NC (21 miles from Waxhaw, NC)
- 15 days ago
- Charlotte, NC (21 miles from Waxhaw, NC)
- 15 days ago
**What You'll Do** Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service....
- Charlotte, NC (21 miles from Waxhaw, NC)
- 17 days ago
- Charlotte, NC (21 miles from Waxhaw, NC)
- 17 days ago
The Guest Services Manager leads a team of full-time, year-round, and seasonal staff....
Spa Assistant Reception Manager at Pennyhill Park
- Charlotte, NC (21 miles from Waxhaw, NC)
- 25 days ago
- Charlotte, NC (21 miles from Waxhaw, NC)
- 25 days ago
relations and managing feedback....
- Charlotte, NC (21 miles from Waxhaw, NC)
- 60+ days ago
- Charlotte, NC (21 miles from Waxhaw, NC)
- 60+ days ago
Assists with training guest service team members....
- Charlotte, NC (21 miles from Waxhaw, NC)
- 30+ days ago
- Charlotte, NC (21 miles from Waxhaw, NC)
- 30+ days ago
Responsible for overall operation of guest services, which includes suite rental, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act...
Guest Service Mgr Level V Indian Land SC
- Indian Land, SC (7 miles from Waxhaw, NC)
- 30+ days ago
- Indian Land, SC (7 miles from Waxhaw, NC)
- 30+ days ago
Process guest orders, including performing functions of cashiers or guest service clerks. 13. Perform guest service desk functions as needed. 14....
Demographic Data for Waxhaw, NC
Moving to Waxhaw, NC? Find some basic demographic data about Waxhaw, NC below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Waxhaw, NC
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Waxhaw, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Food Safety
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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