Front Office Manager Jobs in Knightdale, NC
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Raleigh, NC (8 miles from Knightdale, NC)
- 6 days ago
- Raleigh, NC (8 miles from Knightdale, NC)
- 6 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every...
- Clayton, NC (12 miles from Knightdale, NC)
- 7 days ago
- Clayton, NC (12 miles from Knightdale, NC)
- 7 days ago
City, State: Clayton, Missouri The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests...
- Raleigh, NC (8 miles from Knightdale, NC)
- 7 days ago
- Raleigh, NC (8 miles from Knightdale, NC)
- 7 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Raleigh, NC (8 miles from Knightdale, NC)
- 24 days ago
- Raleigh, NC (8 miles from Knightdale, NC)
- 24 days ago
Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive...
PIC-Front Office Supervisor/The Westin Raleigh-Durham Airport
- Raleigh, NC (8 miles from Knightdale, NC)
- 30+ days ago
- Raleigh, NC (8 miles from Knightdale, NC)
- 30+ days ago
You will report directly to the Front Office Manager. Interfacing with the previous shift and managers to be updated on hotel activities. Provide expedient check-in/check-out service....
Demographic Data for Knightdale, NC
Moving to Knightdale, NC? Find some basic demographic data about Knightdale, NC below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Knightdale, NC
Highest Education Level
Front Office Managers in Knightdale, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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