Front Office Manager Jobs in Gastonia, NC
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
Front Desk Supervisor Aloft Charlotte Ballantyne 13139 Ballantyne Corporate Place, Charlotte, NC 28277 Job Summary: Under direction of the Guest Services Manager, the Guest Services Supervisor is responsible...
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
Store - CHLT-PROVIDENCE, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Charlotte, NC (22 miles from Gastonia, NC)
- 28 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 28 days ago
Assists with training guest service team members....
- Charlotte, NC (22 miles from Gastonia, NC)
- 29 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 29 days ago
We are hiring a dynamic Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with...
- Charlotte, NC (22 miles from Gastonia, NC)
- 30+ days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 30+ days ago
Ensure smooth and efficient front desk operations, including check-in, check-out, guest services, and telephone etiquette....
- Charlotte, NC (22 miles from Gastonia, NC)
- 30+ days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 30+ days ago
Ensure smooth and efficient front desk operations, including check-in, check-out, guest services, and telephone etiquette....
- Fort Mill, SC (19 miles from Gastonia, NC)
- 45+ days ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 45+ days ago
Process guest orders, including performing functions of cashiers or guest service clerks. Perform guest service desk functions as needed. Ensure that an accurate daily cash count is completed....
Valet Guest Service Manager - Charlotte, NC
- Charlotte, NC (22 miles from Gastonia, NC)
- 60+ days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 60+ days ago
About the Role: As a Valet Guest Service Manager, you will play a pivotal role in overseeing the day-to-day operations of our valet team, ensuring the seamless delivery of exceptional guest service...
Demographic Data for Gastonia, NC
Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Gastonia, NC
Highest Education Level
Front Office Managers in Gastonia, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »