Front Office Manager Jobs in Charlotte, NC
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Front Desk Supervisor Aloft Charlotte Ballantyne 13139 Ballantyne Corporate Place, Charlotte, NC 28277 Job Summary: Under direction of the Guest Services Manager, the Guest Services Supervisor is responsible...
- Concord, NC (20 miles from Charlotte, NC)
- 7 days ago
- Concord, NC (20 miles from Charlotte, NC)
- 7 days ago
with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
Store - CHLT-PROVIDENCE, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Assists with training guest service team members....
We are hiring a dynamic Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with...
Ensure smooth and efficient front desk operations, including check-in, check-out, guest services, and telephone etiquette....
Ensure smooth and efficient front desk operations, including check-in, check-out, guest services, and telephone etiquette....
- Fort Mill, SC (14 miles from Charlotte, NC)
- 45+ days ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 45+ days ago
Process guest orders, including performing functions of cashiers or guest service clerks. Perform guest service desk functions as needed. Ensure that an accurate daily cash count is completed....
About the Role: As a Valet Guest Service Manager, you will play a pivotal role in overseeing the day-to-day operations of our valet team, ensuring the seamless delivery of exceptional guest service...
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Charlotte, NC
Highest Education Level
Front Office Managers in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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