Front Office Manager Jobs in Lake George, NY
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Silver Bay, NY (19 miles from Lake George, NY)
- 1 day ago
- Silver Bay, NY (19 miles from Lake George, NY)
- 1 day ago
Formulate and implement Guest Services Department and Silver Bay policies and procedures. Develop rates and implement best Revenue management practices....
Guest Service Manager - Hampton Inn & Suites Lake George
- Lake George, NY
- 16 days ago
- Lake George, NY
- 16 days ago
A Guest Services Manager is responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability....
- Silver Bay, NY (19 miles from Lake George, NY)
- 30+ days ago
- Silver Bay, NY (19 miles from Lake George, NY)
- 30+ days ago
Guest Services Supervisor Silver bay, NY ( Description POSITION SUMMARY:The Guest Services Supervisor is responsible for partnering with the Guest Services Manager and other members of the leadership...
Demographic Data for Lake George, NY
Moving to Lake George, NY? Find some basic demographic data about Lake George, NY below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Lake George, NY
Highest Education Level
Front Office Managers in Lake George, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Motivating
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Written Communication
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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