Front Office Manager Jobs in Leominster, MA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Chelmsford, MA (21 miles from Leominster, MA)
- 7 days ago
- Chelmsford, MA (21 miles from Leominster, MA)
- 7 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
Hotel Front Desk Supervisor, The Sheraton
- Nashua, NH (21 miles from Leominster, MA)
- 8 days ago
- Nashua, NH (21 miles from Leominster, MA)
- 8 days ago
The opportunity Delaware North Gaming is seeking a full-time Hotel Front Desk Supervisor to join our team at The Sheraton in Nashua, New Hampshire. As Front Desk Supervisor, you will be...
- Nashua, NH (21 miles from Leominster, MA)
- 10 days ago
- Nashua, NH (21 miles from Leominster, MA)
- 10 days ago
Sheraton Nashua 11 Tara Blvd Nashua, NH 03062 334 Room Hotel Managed By Delaware North Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn Compensation: $18.00 - $21.00 / hour,...
- Townsend, MA (9 miles from Leominster, MA)
- 13 days ago
- Townsend, MA (9 miles from Leominster, MA)
- 13 days ago
Job Description: We are looking to add a Guest Service Supervisor (GSS) to our family....
- Westborough, MA (19 miles from Leominster, MA)
- 45+ days ago
- Westborough, MA (19 miles from Leominster, MA)
- 45+ days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
Demographic Data for Leominster, MA
Moving to Leominster, MA? Find some basic demographic data about Leominster, MA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Leominster, MA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Leominster, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Front Office
- Point-of-Sale System
- Property Management
- Complaint Resolution
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Listening
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Education Experience
- Employee Development
- Budgets
- Inventory Management
- Sales
- English
- Regulations
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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