Front Office Manager Jobs in Crofton, MD
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Annapolis, MD (7 miles from Crofton, MD)
- 2 days ago
- Annapolis, MD (7 miles from Crofton, MD)
- 2 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every...
Slots/Guest Services Supervisor- Maryland
- Hanover, MD (11 miles from Crofton, MD)
- 3 days ago
- Hanover, MD (11 miles from Crofton, MD)
- 3 days ago
Assists Guest Services team members as needed with the payment of slot machine jackpots and machine malfunctions....
- Washington, DC (20 miles from Crofton, MD)
- 5 days ago
- Washington, DC (20 miles from Crofton, MD)
- 5 days ago
Job Summary The Hotel Front Desk PM Supervisor (Shift 3pm – 11pm) plays a crucial role in ensuring the smooth operation of the front desk and guest services at our hotel....
- Washington, DC (20 miles from Crofton, MD)
- 5 days ago
- Washington, DC (20 miles from Crofton, MD)
- 5 days ago
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager....
Front Desk Manager - Delta Hotels Baltimore North, MD
- Baltimore, MD (19 miles from Crofton, MD)
- 11 days ago
- Baltimore, MD (19 miles from Crofton, MD)
- 11 days ago
Maintains all standard of guest service....
Guest Experience Manager in Training, Eurest / T. Rowe Price / Baltimore, MD
- Baltimore, MD (19 miles from Crofton, MD)
- 13 days ago
- Baltimore, MD (19 miles from Crofton, MD)
- 13 days ago
We are hiring immediately for a Guest Experience Manager in Training position. Location : 1307 Point Street, Baltimore, MD 21231. Note: online applications accepted only. Schedule : Full-time,...
Front Desk Supervisor - Homewood Suites by Hilton Arlington ($21.50/hr)
- Arlington, VA (23 miles from Crofton, MD)
- 15 days ago
- Arlington, VA (23 miles from Crofton, MD)
- 15 days ago
This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality....
- Washington, DC (20 miles from Crofton, MD)
- 16 days ago
- Washington, DC (20 miles from Crofton, MD)
- 16 days ago
Take advantage of this incredible opportunity to join Park Hyatt Washington as a Front Office Supervisor, and find out why Hyatt has been named one of Fortune's "100 Best Companies to Work For"...
Assistant Guest Services Manager
- Washington, DC (20 miles from Crofton, MD)
- 16 days ago
- Washington, DC (20 miles from Crofton, MD)
- 16 days ago
Assistant Guest Service Manager for the Kimpton Banneker Hotel COMPANY OVERVIEW: Be a part of something bigger. Join a family. Become a Hotelitarian!...
- Washington, DC (20 miles from Crofton, MD)
- 16 days ago
- Washington, DC (20 miles from Crofton, MD)
- 16 days ago
Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while...
- Washington, DC (20 miles from Crofton, MD)
- 18 days ago
- Washington, DC (20 miles from Crofton, MD)
- 18 days ago
Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while...
Assistant Guest Service Manager
- Annapolis, MD (7 miles from Crofton, MD)
- 21 days ago
- Annapolis, MD (7 miles from Crofton, MD)
- 21 days ago
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
- Annapolis, MD (7 miles from Crofton, MD)
- 22 days ago
- Annapolis, MD (7 miles from Crofton, MD)
- 22 days ago
Assist Guest Services Manager/Assistant Manager in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems....
Resident Services Manager (Temp - Hybrid)
- Bethesda, MD (22 miles from Crofton, MD)
- 30+ days ago
- Bethesda, MD (22 miles from Crofton, MD)
- 30+ days ago
WHY WORK FOR ELME COMMUNITIES? Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in...
- Washington, DC (20 miles from Crofton, MD)
- 30+ days ago
- Washington, DC (20 miles from Crofton, MD)
- 30+ days ago
What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service....
Demographic Data for Crofton, MD
Moving to Crofton, MD? Find some basic demographic data about Crofton, MD below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Crofton, MD
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Crofton, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Food Safety
- Baking
- Front Office
- Directing
- Point-of-Sale System
- Property Management
- Complaint Resolution
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Education Experience
- Budgets
- Inventory Management
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »