Front Office Manager Jobs in Kentucky
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Assists with training guest service team members....
Front Office Supervisor - The Trail Hotel Bardstown
- Bardstown, KY
- 9 days ago
- Bardstown, KY
- 9 days ago
Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to...
Overview: The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible....
Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
Front Office Manager Full-Time Omni Louisville Louisville, KY A property of: Omni Hotels & Resorts Posted about 4 hours ago SHARE THIS JOB JOB DETAILS Overview Reflecting the past, present and future...
Conduct training sessions to ensure all overnight staff are proficient in hotel operations, following Omni Standards....
Direct the Guest Services team operations, ensuring the team provides world class customer service. 2....
Demographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Kentucky
Highest Education Level
Front Office Managers in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Meeting Planning
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Budget Forecasting
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Forecasting
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- English
- Inventory Management
- Education Experience
- Sales
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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